The Sims 3 Dragon Valley Installation problems

• Go to thesims3.com and log in with your account
• Go to your account page: https://store.thesims3.com/myAccount.html (site will ask for your password again)
• Click on Redeem a Code
• Enter the 16-letter code, accept the Policies and click on Redeem
• Go to your purchase history to download the world (make sure your game is updated to the newest version)

OR

1. Go to thesims3.com and log in with your account
2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

if in  the event you need to contact support

contact CS via live chat


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser

I have this same problem too, have you found a way to fix it????

Right now I'm trying to redeem my code for Dragon Valley. But it keeps telling me that it has already been used. When I try and redeem it from the installation side, it throws an error before telling me it is already used. And when I try and redeem it from the site side it tells me that it is already used as well. Please help! ☹️

@CSyde65  If the code has been used before, it can't be registered a second time, even in the same account.  Please clear your browser cache (or use a private window, or a different browser), login to the store site again, go to the Dragon Valley product page, and see whether you can in fact download it:

https://store.thesims3.com/dragonvalley.html?categoryId=12642

If you can, then it's already registered, and you have nothing to worry about.  Otherwise, please contact EA customer support for help.  Support is on limited hours right now due to the current situation, with phone calls entirely unavailable, and live chat only open from 9 am to midnight GMT, Monday through Saturday.

https://help.ea.com/en/contact-us/

Hey there, 

I'm closing this older thread as it's been necro'd a few times. We've split newer posts into a new thread to continue the discussion. Head on over if you'd like to join in or are running into the same issue. 

Thanks, 

EA_Lanna