The Sims 3 EA APP Mac User Issue - Sims 3 Store Content will not Download

@nessatay2223  Please run the EA App Recovery tool, which you can find in the Help menu at the top of the screen.  Then repair the game: open your game library, click Sims 3, and select Manage > Repair.  Let me know whether you can download the content now.

If not, move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, open the launcher to spawn a new folder, and try again to download an item.

I use mac and have never had an issue until now with Sims 3. I just switched to the EA app as it was finally released for Mac users. I went to purchase the last 3 worlds I needed to complete the collection. When I opened the launcher I saw that I needed to redownload all my Store content. When I went to do that on the sims 3 launcher is pops up a message saying "There was an error downloading content {0}".

I tried a few forums ideas that were downloading from a different browser (I have now tried safari, chrome, and firefox). I tried downloading all at once and one at a time. I repaired the game, I uninstalled and reinstalled the game, I even moved the Sims 3 folder to my desktop so when I would open the game it would create a blank slate. All these suggestions on previous posts were before switching to the EA app so I'm concerned using the EA app may be the issue.

Hello all, I hope that someone can help! After being forced to download the EA app I can now no longer download worlds from the exchange. the show in the game launcher but when I click install after a few moments it shows a message saying "There was an error downloading content {0} " Is anyone able to help me fix this? Thank you!

@chxrizxrd  Please create a new admin account on your Mac, run the EA App Recovery tool (under Help at the top of the screen, with the App in focus), and repair again.  Then try to download one item, using Firefox.  Let me know how it goes.

@FannelLicker  Please try the suggestions in post 2, and if they don't work, try the new admin account as described above.

Hi all,

If you're still having troubles with this error after trying the above steps from by @puzzlezaddict, please go ahead and run an EA Error Report following the steps here, and be sure to provide your Report ID in this thread so we can further investigate this issue. 

Thank you! 

@EA_Solaire Hello, I have tried all steps provided by puzzlezaddict and want to share my
Report ID: 5f201faa-6f4b-4521-a819-a1a8b6d76006
I had asked in my own thread
https://answers.ea.com/t5/Technical-Issues-Mac/EA-App-causing-new-problems-with-TS3-CC-mac/td-p/13727711

@puzzlezaddict thank you so much for your help with this! the first fix didn't not work for me but making a new admin account and downloading using Firefox worked! 

Thank you again. 

@puzzlezaddict Thank you! This worked! 🙂 

@puzzlezaddict Well, it was working then it stopped and removed all my store content again...😕

@nessatay2223  I'm sorry to hear that.  Does the workaround help this time too or not?  I'm not sure whether this is entirely an EA App issue or something connected to individual computers or accounts.