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nessatay2223's avatar
nessatay2223
New Ace
2 years ago
Solved

The Sims 3 EA APP Mac User Issue - Sims 3 Store Content will not Download

I have been having issues with the EA App since Mac users had to update to the new app. I cannot download any store content to my Sims 3 Launcher. It keeps popping up with 'There was an error Downloa...
mac
technical issues
the sims 3 store
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @nessatay2223 (and everyone else in this thread)  I've flagged this issue to EA but don't know of anything else to suggest at the moment.  It's clearly not universal, which probably makes the issue more difficult to resolve.  Hopefully there will be some news soon.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@nessatay2223  Please run the EA App Recovery tool, which you can find in the Help menu at the top of the screen.  Then repair the game: open your game library, click Sims 3, and select Manage > Repair.  Let me know whether you can download the content now.

If not, move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, open the launcher to spawn a new folder, and try again to download an item.

nessatay2223's avatar
nessatay2223
New Ace
2 years ago

@puzzlezaddict Well, it was working then it stopped and removed all my store content again...😕

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @nessatay2223  I'm sorry to hear that.  Does the workaround help this time too or not?  I'm not sure whether this is entirely an EA App issue or something connected to individual computers or accounts.

    • nessatay2223's avatar
      nessatay2223
      New Ace
      2 years ago

      @puzzlezaddict I appreciate your help. I tried to see if it would work with the next steps you gave me with creating a new admin account, running the EA App Recovery tool, and repairing the game again. I tried downloading the store items again to my game and it popped up with the same error message. 🙁

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @nessatay2223 (and everyone else in this thread)  I've flagged this issue to EA but don't know of anything else to suggest at the moment.  It's clearly not universal, which probably makes the issue more difficult to resolve.  Hopefully there will be some news soon.

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