Forum Discussion

Ricarde_Official's avatar
Ricarde_Official
Seasoned Hotshot
3 years ago
Solved

The Sims 3 is not launching anymore on EA Desktop App

For some time now, The Sims 3 is not launching on the EA Desktop App. The “Purchase the game” button appears in the game tab even if the game is tied into the account (same issue with The Sims Mediev...
pc
technical issues
  • EA_Cade's avatar
    EA_Cade
    2 years ago

    Hey all, 

    The latest release for the EA app contains a fix for the issue discussed in this thread.

    To force an update to the latest version you can perform the following steps:

    • Force close the EA app and EABackgroundService via task manager.
    • Locate and run the EAUpdater.exe in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop or whatever directory you installed the app in.

    This should force the update. 

    If you are still unable to launch The Sims 3 on the EA app after these steps please run an EA Error Report and post your Error Report ID here. 

    Thanks!

DragonHale1's avatar
DragonHale1
2 years ago

Hello.
Origin forced me to update to EA App and since then I cannot launch my Sims 3.
I can install all the DLCs that I own just fine and it also appears in my library in EA App, but when I try to launch it says that there is an error on their end. I have tried to communicate with EA support but it has been nearly a month since their last reply and I can't find where to ask for live chat support. I followed their troubleshoot steps from their first and only reply, I have reinstalled from scratch several times, both the game and the EA App, I tried to reinstall Origin and stop it from updating to EA App, I installed DirectX 9, I have tried removing admin permissions (though since today EA App has started to ask me to give admin permissions, but even then it won't work), and I tried some of the troubleshoots from the threads in this website (I can't remember which ones. I am willing to try again from square one if needed), I also tried to repair the game from the EA App several times. My other games work. All of them except for the sims 3. Right now I am fresh out of yet another attempt at reinstalling everything from scratch and still it won't work.

Some info about my PC
Windows 10

NVIDIA GeForce GTX 1650 SUPER

Driver version 531.29

AMD Ryzen 5 3600 6-Core Processor

15.95 GB RAM

Attached you can find my DxDiag. No idea what it is but I have seen it being asked for in several of these threads. Some screenshots of the error too. And here is the error ID that I submitted along with my case number in EA Support through the EA App.
Report ID: 154606e1-b3d2-474a-aabb-a2cb0f2fcfe6

Please help. I miss my sims Q_Q

EDIT 05/16/2023: I was able to launch my game after turning off the internet. I don't know how to fix that issue, as turning off the internet is...well...less than ideal...but at least the game is now launching.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@DragonHale1  Thanks for the dxdiag, which would have been my first request.  Unfortunately, all it shows is a bunch of errors from the Windows print spooler service; there aren't any obvious problems with your computer that would explain why Sims 3 isn't working.

To be thorough, please check the Reliability Monitor too.  Before doing anything else, try again to launch Sims 3.  Then hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of this attempt to play.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

Please also let me know how you originally bought Sims 3: through Origin or an EA site, on disc, or from another site that gave you a code to register.

  • DragonHale1's avatar
    DragonHale1
    2 years ago

    Thank you for replying so quickly!!

    I did the command thing you mentioned and I see no errors. I tried to launch the Sims 3 at about 8:20 AM. You can see the screenshot of all the errors. This screenshot was taking at 10:40 AM.

    I have the following games as discs:
    - The Sims 3
    - TS3 Supernatural Limited Edition
    - TS3 Seasons Limited Edition

    - TS3 Late Night

    - TS3 Outdoor Living Stuff

    - TS3 Pets Limited Edition (Doesn't always show up in my library. It kinda shows when it wants to. It is missing at the moment)

    I bought the following games through Origin:
    - TS3 World Adventures

    - TS3 University Life

    - TS3 Showtime

    - TS3 Island Paradise

    - TS3 Into the Future

    - TS3 Generations

    - TS3 Ambitions

    I don't recall ever buying TS3 High-End Loft Stuff but it shows up in my library sometimes and I have been able to download it in the past. If I did buy it it was through Origin.

    I have thought of installing the few things that I own through CDs instead, however, I would lose more than half of my owned content, and I also don't currently have a CD reader.

    The game itself, even though is installed, doesn't always show up in my installed games list until I try to launch it from the direct access icon.

      • DragonHale1's avatar
        DragonHale1
        2 years ago

        I posted the report ID with the initial message of this thread. I have made two reports so far. 
        Ill post it again:
        Report ID: 154606e1-b3d2-474a-aabb-a2cb0f2fcfe6

Recent Discussions