Right so I just checked my emails and saw all my codes ect for preordering sims 3 island paradise but! when I clicked on the email for the free stuff pack I didt get a promo code with it ☹️ iv checked this email like 10 times over clicked and copy and pasted anything that looks like a promo code but none of this is working!? someone please help
Did you read this: http://answers.ea.com/t5/The-Sims-3-Island-Paradise/Never-Received-Code-solution-The-promo-code-is-the-Digital/m-p/1245710#U1245710
If it doesn't help, please contact customer support
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
---------------------------------
Please accept a solution if your issue is solved. XP is also appreciated
