@GiaVi_13 and @KASPERSKA334 Please try the Full Disk Access suggestion in post 5. After changing the settings, run the EA App recovery tool (under the Help menu at the top of the screen when you have the App open) and restart your computer.
How do i do the full disk access?
@KASPERSKA334 Open System Settings > Security & Privacy, click the lock to make changes and enter your password, click Full Disk Access on the left, and add Sims 3 on the right.
@puzzlezaddict for me the full desk access didn't change a thing, I have the exact same problem as the author of this post and I don't know what there is to do at this point as the 64-bit version is installed but the EA app keeps telling me that it is not.
@ellenniek From EA_Solaire's comment in your other thread, it sounds like your issue in particular may be on the EA side. You'd need to have customer support fix it in that case; there's nothing you can do on your end. I understand that support didn't help you previously, but it's worth contacting them again, with EA_Solaire's reply to you in hand, and asking that the game be added to your account again. Often all it takes is a declarative post like this from another EA employee for a support rep to understand the problem and that they can fix it.
Hi there, thank you for your help, I just wanted to say, it either seems that EA has resolved this issue or something must of worked as now my game is back to normal and im able to access it.
