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xboxbabe70's avatar
xboxbabe70
7 years ago
Solved

The Sims 3 Pets missing from my game library

2019 and I'm experiencing this issue and more! The game is showing as purchased and installed under expansion packs in origin client but not in my library. The expansion is also no longer showing up ...
pc
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    7 years ago

    Hi @xboxbabe70,

    I can see you've gotten in touch with the EA Help team and received the correct advice since making this thread. 

    If you still wish to to purchase and play The Sims 3 Pets pack, we would advise using trusted retailers to protect yourself and your purchase. This EA Help article has compiled a list of trusted retailers for EA products for more information on that front. 🙂

xboxbabe70's avatar
xboxbabe70
7 years ago
@puzzlezaddict wrote:

@xboxbabe70   Origin issues have been around for years, but Origin itself has been through so many different patches that troubleshooting is completely different than it was in 2013.  Plus, the problem with cancelled codes didn't appear until 20 months ago.  So the procedure to try to fix missing content has changed a lot over the years.

Also, the way my content shows up in my account is that only the TS3 base game is listed in my Origin library.  I click on the icon, then scroll down and select More > Expansion Packs (or Stuff Packs), and each pack is listed as already installed, downloadable, or buyable.  This has been the configuration for some time, and packs have to be downloaded and installed separately once the base game is in place.

Anyway, if uninstalling Origin and the game, cleaning your computer's registry, and redownloading hasn't fixed the issue, I'll forward this as soon as I can get in contact with someone from EA.  Like I said, it might take a couple of days to get a response, but I'll update you when I have anything more to offer.

True, but because I am having the same old issue that 's been going on for years even after all the updates and patches to the origin client, that just tells me that there is something more going on, and that  past solutions that worked years ago might work for me which is why I post in older threads. Right now from what I've read I'm assuming my code was disabled since it was bought from a third party seller, but when I mentioned that to the EA CS she said there was nothing wrong with my code or my account, so idk. Like I posted on another thread this morning the code could very well be legal, if it was purchased on sale on steam and resold for more on ebay for example.

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 years ago

@xboxbabe70  The issue with bad codes is not that they come from third-party sellers, but that the codes themselves were originally stolen or otherwise fraudulently obtianed.  Every so often, we get a bunch of reports of players who bought from Ebay or G2A or some other sketchy source losing access to their packs.  Our best guess is that EA periodically does an inventory and cancels codes for which it was never paid, regardless of where those codes were ultimately purchased.

This doesn't mean that EA cuts off access to any code not bought through Origin.  There are a number of authorized third-party sellers, including Steam, that buy directly from EA; their codes should never cause issues.  All of my codes are from Steam, and I haven't run into any trouble, although these days I play through Steam, so Origin doesn't come into the picture.  It is certainly true that some legit codes can get mistakenly flagged as well, but EA CS should be able to look into the issue and lift any block that was improperly imposed.

Since all the other troubleshooting steps didn't work for you, I'll forward this thread to one of the community managers.  Hopefully you'll get an answer soon enough.

  • xboxbabe70's avatar
    xboxbabe70
    7 years ago
    @puzzlezaddict wrote:

    @xboxbabe70  The issue with bad codes is not that they come from third-party sellers, but that the codes themselves were originally stolen or otherwise fraudulently obtianed.  Every so often, we get a bunch of reports of players who bought from Ebay or G2A or some other sketchy source losing access to their packs.  Our best guess is that EA periodically does an inventory and cancels codes for which it was never paid, regardless of where those codes were ultimately purchased.

    This doesn't mean that EA cuts off access to any code not bought through Origin.  There are a number of authorized third-party sellers, including Steam, that buy directly from EA; their codes should never cause issues.  All of my codes are from Steam, and I haven't run into any trouble, although these days I play through Steam, so Origin doesn't come into the picture.  It is certainly true that some legit codes can get mistakenly flagged as well, but EA CS should be able to look into the issue and lift any block that was improperly imposed.

    Since all the other troubleshooting steps didn't work for you, I'll forward this thread to one of the community managers.  Hopefully you'll get an answer soon enough.

    I took these screenshots just a bit ago, I'm assuming my code for pets wasn't disabled or revoked or it still wouldn't show up in origin correct?? I'm wondering if it's just easier to make a new EA or origin account buy the games  again from ORIGIN this time and play them on steam like I originally did! 

  • xboxbabe70's avatar
    xboxbabe70
    7 years ago
    @puzzlezaddict wrote:

    @xboxbabe70  The issue with bad codes is not that they come from third-party sellers, but that the codes themselves were originally stolen or otherwise fraudulently obtianed.  Every so often, we get a bunch of reports of players who bought from Ebay or G2A or some other sketchy source losing access to their packs.  Our best guess is that EA periodically does an inventory and cancels codes for which it was never paid, regardless of where those codes were ultimately purchased.

    This doesn't mean that EA cuts off access to any code not bought through Origin.  There are a number of authorized third-party sellers, including Steam, that buy directly from EA; their codes should never cause issues.  All of my codes are from Steam, and I haven't run into any trouble, although these days I play through Steam, so Origin doesn't come into the picture.  It is certainly true that some legit codes can get mistakenly flagged as well, but EA CS should be able to look into the issue and lift any block that was improperly imposed.

    Since all the other troubleshooting steps didn't work for you, I'll forward this thread to one of the community managers.  Hopefully you'll get an answer soon enough.

    @puzzlezaddict  Just got a hold of EA CS and without confirming that the code was or wasn't disabled on my account, or stolen, or otherwise fraudulently obtained, the CS offered to remove it from my account so that I can repurchase the expansion, which they did.  Personally I think it's dishonest for EA's to disable/remove a game without any proof that the codes/keys were actually stolen or otherwise fraudulently obtained, luckily I called my bank right after talking with EA and bank refunded my money, now I'm debating whether it's better to repurchase the games on origin or steam?

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