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xboxbabe70's avatar
xboxbabe70
7 years ago
Solved

The Sims 3 Pets missing from my game library

2019 and I'm experiencing this issue and more! The game is showing as purchased and installed under expansion packs in origin client but not in my library. The expansion is also no longer showing up ...
pc
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    7 years ago

    Hi @xboxbabe70,

    I can see you've gotten in touch with the EA Help team and received the correct advice since making this thread. 

    If you still wish to to purchase and play The Sims 3 Pets pack, we would advise using trusted retailers to protect yourself and your purchase. This EA Help article has compiled a list of trusted retailers for EA products for more information on that front. 🙂

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 years ago

@xboxbabe70  The issue with bad codes is not that they come from third-party sellers, but that the codes themselves were originally stolen or otherwise fraudulently obtianed.  Every so often, we get a bunch of reports of players who bought from Ebay or G2A or some other sketchy source losing access to their packs.  Our best guess is that EA periodically does an inventory and cancels codes for which it was never paid, regardless of where those codes were ultimately purchased.

This doesn't mean that EA cuts off access to any code not bought through Origin.  There are a number of authorized third-party sellers, including Steam, that buy directly from EA; their codes should never cause issues.  All of my codes are from Steam, and I haven't run into any trouble, although these days I play through Steam, so Origin doesn't come into the picture.  It is certainly true that some legit codes can get mistakenly flagged as well, but EA CS should be able to look into the issue and lift any block that was improperly imposed.

Since all the other troubleshooting steps didn't work for you, I'll forward this thread to one of the community managers.  Hopefully you'll get an answer soon enough.

xboxbabe70's avatar
xboxbabe70
7 years ago
@puzzlezaddict wrote:

@xboxbabe70  The issue with bad codes is not that they come from third-party sellers, but that the codes themselves were originally stolen or otherwise fraudulently obtianed.  Every so often, we get a bunch of reports of players who bought from Ebay or G2A or some other sketchy source losing access to their packs.  Our best guess is that EA periodically does an inventory and cancels codes for which it was never paid, regardless of where those codes were ultimately purchased.

This doesn't mean that EA cuts off access to any code not bought through Origin.  There are a number of authorized third-party sellers, including Steam, that buy directly from EA; their codes should never cause issues.  All of my codes are from Steam, and I haven't run into any trouble, although these days I play through Steam, so Origin doesn't come into the picture.  It is certainly true that some legit codes can get mistakenly flagged as well, but EA CS should be able to look into the issue and lift any block that was improperly imposed.

Since all the other troubleshooting steps didn't work for you, I'll forward this thread to one of the community managers.  Hopefully you'll get an answer soon enough.

@puzzlezaddict  Just got a hold of EA CS and without confirming that the code was or wasn't disabled on my account, or stolen, or otherwise fraudulently obtained, the CS offered to remove it from my account so that I can repurchase the expansion, which they did.  Personally I think it's dishonest for EA's to disable/remove a game without any proof that the codes/keys were actually stolen or otherwise fraudulently obtained, luckily I called my bank right after talking with EA and bank refunded my money, now I'm debating whether it's better to repurchase the games on origin or steam?

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