Forum Discussion

helderduarte210's avatar
helderduarte210
11 years ago
Solved

The Sims 3 Starter Pack simply does not run

To whom it may concern,

I have bought and installed The Sims 3 Starter Pack, but it simply does not run. What should I do?

Att,

pc
technical issues
  • Anonymous's avatar
    Anonymous
    11 years ago

    @helderduarte2100 okay, I can't really read dxdiag, but hopefully someone else (Rum who I tagged above) will pop in and help

    A few other suggestions, try running Origin as admin: Right-click on the Origin icon on your desktop and choose run as administrator.

    This is the first time you've ever had Sims on your system and the first time you've ever tried to launch it, right? 

7 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    @helderduarte2100

    Please answer the following questions: (Thanks to Crinrict)


    See if this helps as well: http://answers.ea.com/t5/The-Sims-3/ISSUE-Sims-3-Minimizing/td-p/3230209

  • helderduarte210's avatar
    helderduarte210
    11 years ago

    • My operating system is Windows 7 Home Premium
    • Yes, the launcher starts
    • No, I don't get any error messages
    • I open the Origin client and then the game launcher normally. BUT when I click the Play button, the launcher closes and the mouse cursor shows my computer is working... until it stops and nothing happens.
    • Yes, all installed games show up in the Origin client
    • "The base game has Version 1.42.130." (according to Crinrict) and was updated to version 1.67.2.024017
    • I basically use "Microsoft Security Essentials", "Windows Firewall" and "Yet Another Cleaner"
    • I have only the download version
    • No, I can't find any file with xctp in that folder
    • Is it possible to include the .txt file in the message? :/

    Att,

  • Anonymous's avatar
    Anonymous
    11 years ago

    @helderduarte2100 to post your dxdiag here:

    • open up the text file
    • press ctrl + a
    • press ctrl +c 
    • go to your new message here (your post) 
    • open a spoiler tag (the button next to the strikethrough button in the text editor bar) 
    • press ctrl v
    • post 

    @rumbutter assistance here please if you can 🙂

  • helderduarte210's avatar
    helderduarte210
    11 years ago
    Spoiler
    ------------------
    System Information
    ------------------
    Time of this report: 5/10/2015, 00:05:31
    Machine name: HELDER-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150316-1654)
    Language: Portuguese (Regional Setting: Portuguese)
    System Manufacturer: LENOVO
    System Model: IdeaPad Y560
    BIOS: Rev 1.0
    Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 3892MB RAM
    Page File: 2634MB used, 5148MB available
    Windows Dir: C:\windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: ATI Mobility Radeon HD 5730
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI display adapter (0x68C0)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_68C0&SUBSYS_395217AA&REV_00
    Display Memory: 2672 MB
    Dedicated Memory: 982 MB
    Shared Memory: 1690 MB
    Current Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: LG TV
    Monitor Id: GSM0001
    Native Mode: 1360 x 768(p) (60.015Hz)
    Output Type: HDMI
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: AUO40EC
    Native Mode: 1366 x 768(p) (60.004Hz)
    Output Type: Internal
    Driver Name: atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.14.0001.6143 (English)
    Driver Version: 8.772.0.0
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 12/31/1999 21:00:00, 37376 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2B80-11CF-E563-5319A1C2C535}
    Vendor ID: 0x1002
    Device ID: 0x68C0
    SubSys ID: 0x395217AA
    Revision ID: 0x0000
    Driver Strong Name: oem19.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan_PXAI:8.772.0.0😛ci\ven_1002&dev_68c0&subsys_395217aa
    Rank Of Driver: 00E60001
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    -------------
    Sound Devices
    -------------
    Description: Digital Audio (HDMI) (High Definition Audio Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7601.17514 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 11/20/2010 07:44:23, 350208 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_17AA4008&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5898 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 4/11/2011 16:32:21, 1831968 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_17AA4008&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5898 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 4/11/2011 16:32:21, 1831968 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5898 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/11/2011 16:32:21, 1831968 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: USB Joystick
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0079, 0x0006
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3B3C
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x0020
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | |
    | +-+ USB Input Device
    | | | Vendor/Product ID: 0x0079, 0x0006
    | | | Location: Port_#0001.Hub_#0003
    | | | Matching Device ID: generic_hid_device
    | | | Service: HidUsb
    | | | OEMData: 03 00 08 10 0C 00 00 00
    | | |
    | | +-+ HID-compliant game controller
    | | | | Vendor/Product ID: 0x0079, 0x0006
    | | | | Matching Device ID: hid_device_system_game
    | | | | OEMData: 03 00 08 10 0C 00 00 00

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + Synaptics PS/2 Port TouchPad
    | Matching Device ID: *syn1039
    | Upper Filters: SynTP
    | Service: i8042prt
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC077
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 62.5 GB
    Total Space: 208.9 GB
    File System: NTFS
    Model: ST9320325AS

    Drive: D:
    Free Space: 29.5 GB
    Total Space: 31.1 GB
    File System: NTFS
    Model: ST9320325AS

    Drive: E:
    Model: Slimtype DVD A DS8A4S
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Portuguese), , 0 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) processor DRAM Controller - 0044
    Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_391E17AA&REV_18\3&11583659&1&00
    Driver: n/a

    Name: Reserved - 2D12
    Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_05\3&4F11E61&0&12
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
    Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_38B017AA&REV_06\3&11583659&1&E0
    Driver: n/a

    Name: ATI Mobility Radeon HD 5730
    Device ID: PCI\VEN_1002&DEV_68C0&SUBSYS_395217AA&REV_00\4&3B894135&0&0008
    Driver: n/a

    Name: JMB38X xD Host Controller
    Device ID: PCI\VEN_197B&DEV_2389&SUBSYS_392417AA&REV_20\4&156350F3&0&04E0
    Driver: n/a

    Name: QPI Physical 0 - 2D11
    Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_05\3&4F11E61&0&11
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
    Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_38AA17AA&REV_06\3&11583659&1&D0
    Driver: n/a

    Name: QPI Link 0 - 2D10
    Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_05\3&4F11E61&0&10
    Driver: n/a

    Name: JMB38X MS Host Controller
    Device ID: PCI\VEN_197B&DEV_2388&SUBSYS_392317AA&REV_20\4&156350F3&0&03E0
    Driver: n/a

    Name: Intel(R) Management Engine Interface
    Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_215F17AA&REV_06\3&11583659&1&B0
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
    Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_38B817AA&REV_06\3&11583659&1&E8
    Driver: n/a

    Name: QuickPath Architecture System Address Decoder - 2D01
    Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_05\3&4F11E61&0&01
    Driver: n/a

    Name: JMB38X SD/MMC Host Controller
    Device ID: PCI\VEN_197B&DEV_2387&SUBSYS_392117AA&REV_20\4&156350F3&0&00E0
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_38AF17AA&REV_06\3&11583659&1&D8
    Driver: n/a

    Name: Intel(R) Turbo Boost Technology Driver
    Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_38C017AA&REV_06\3&11583659&1&FE
    Driver: n/a

    Name: QuickPath Architecture Generic Non-core Registers - 2C62
    Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_05\3&4F11E61&0&00
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
    Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_38B417AA&REV_06\3&11583659&1&E4
    Driver: n/a

    Name: JMB38X SD Host Controller
    Device ID: PCI\VEN_197B&DEV_2386&SUBSYS_392217AA&REV_20\4&156350F3&0&02E0
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
    Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_38BF17AA&REV_06\3&11583659&1&FB
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 2448
    Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_383F17AA&REV_A6\3&11583659&1&F0
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 4 - 3B48
    Device ID: PCI\VEN_8086&DEV_3B48&SUBSYS_38B317AA&REV_06\3&11583659&1&E3
    Driver: n/a

    Name: Atheros AR9285 Wireless Network Adapter
    Device ID: PCI\VEN_168C&DEV_002B&SUBSYS_30A117AA&REV_01\4&54D588E&0&00E1
    Driver: n/a

    Name: Intel(R) 5 Series 4 Port SATA AHCI Controller
    Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_38C117AA&REV_06\3&11583659&1&FA
    Driver: n/a

    Name: Intel(R) HD Graphics
    Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_395217AA&REV_18\3&11583659&1&10
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
    Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_38B217AA&REV_06\3&11583659&1&E2
    Driver: n/a

    Name: Broadcom NetLink (TM) Gigabit Ethernet
    Device ID: PCI\VEN_14E4&DEV_1692&SUBSYS_38CF17AA&REV_01\4&1DB2CFA&0&00E4
    Driver: n/a

    Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
    Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_38BE17AA&REV_06\3&11583659&1&F8
    Driver: n/a

    Name: Intel(R) processor PCI Express Root Port - 0045
    Device ID: PCI\VEN_8086&DEV_0045&SUBSYS_391F17AA&REV_18\3&11583659&1&08
    Driver: n/a

    Name: Reserved - 2D13
    Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_05\3&4F11E61&0&13
    Driver: n/a

    Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
    Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_38B117AA&REV_06\3&11583659&1&E1
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_AA60&SUBSYS_395217AA&REV_00\4&3B894135&0&0108
    Driver: n/a

    ------------------
    DirectShow Filters
    ------------------

    DirectShow Filters:
    WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
    WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
    MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
    Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
    WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
    WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
    Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
    Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
    ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.02.4497.0000
    WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
    Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
    WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
    WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3505.0912
    WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
    WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3505.0912
    WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3505.0912
    ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.02.4497.0000
    ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.02.4497.0000
    ATI Ticker,0x00200000,0,1,Ticker.ax,
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741
    LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.54.0001.0000
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741
    MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741
    Haali Media Splitter,0x00800001,0,1,splitter.ax,1.11.0288.0000
    Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.11.0288.0000
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    File Source (Monkey Audio),0x00400000,0,1,MonkeySource.ax,
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741
    Haali Video Renderer,0x00200000,1,0,dxr.dll,
    File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3505.0912
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
    iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
    Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.11.0288.0000
    DirectVobSub,0x00200000,2,1,vsfilter.dll,3.00.0000.0211
    DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,3.00.0000.0211
    WAV Dest,0x00000000,0,0,,
    DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741
    MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
    Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741
    Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.11.0288.0000
    AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741
    RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
    DC-Bass Source,0x00400000,0,1,DCBassSourceMod.ax,1.05.0001.0000
    Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
    MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
    ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.02.4497.0000
    LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.54.0001.0000
    SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
    Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
    VP7 Decompressor,0x00800000,1,1,vp7dec.ax,7.00.0010.0000
    MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
    Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
    StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
    Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741
    AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741
    AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741
    Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741
    File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741
    ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.02.4497.0000
    madVR,0x00200000,1,0,madVR.ax,0.85.0004.0000
    Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
    StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
    AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
    Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741
    File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741
    File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741
    LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.54.0001.0000
    LAV Video Decoder,0x00800003,1,1,LAVVideo.ax,0.54.0001.0000
    Haali Video Sink,0x00200000,1,0,splitter.ax,1.11.0288.0000
    Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741
    BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741

    WDM Streaming Tee/Splitter Devices:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Video Compressors:
    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
    ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.02.4497.0000
    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741
    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel Indeo(R) Video R3.2,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel Indeo® Video 4.5,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Indeo® video 5.10,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
    VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:
    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
    PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741
    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741
    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741
    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

    Audio Capture Sources:
    Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

    PBDA CP Filters:
    PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
    PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
    PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

    Midi Renderers:
    Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
    Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

    WDM Streaming Capture Devices:
    Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Lenovo EasyCamera,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    WDM Streaming Rendering Devices:
    HD Audio HDMI out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
    Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    BDA Network Providers:
    Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
    Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

    Video Capture Sources:
    Lenovo EasyCamera,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Multi-Instance Capable VBI Codecs:
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

    BDA Transport Information Renderers:
    BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
    MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

    BDA CP/CA Filters:
    Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
    Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
    XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

    WDM Streaming Communication Transforms:
    Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

    Audio Renderers:
    Digital Audio (HDMI) (High Defi,0x00200000,1,0,quartz.dll,6.06.7601.18741
    Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741
    Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741
    DirectSound: Digital Audio (HDMI) (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.18741
    DirectSound: Realtek Digital Output (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
    DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741
    Realtek Digital Output (Realtek,0x00200000,1,0,quartz.dll,6.06.7601.18741
    Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.18741

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0
  • Anonymous's avatar
    Anonymous
    11 years ago

    @helderduarte2100 okay, I can't really read dxdiag, but hopefully someone else (Rum who I tagged above) will pop in and help

    A few other suggestions, try running Origin as admin: Right-click on the Origin icon on your desktop and choose run as administrator.

    This is the first time you've ever had Sims on your system and the first time you've ever tried to launch it, right? 

  • Anonymous's avatar
    Anonymous
    11 years ago

    @helderduarte2100 I'm so happy to hear that!! Thank you for accepting a solution!

    Happy simming! :D

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,280 PostsLatest Activity: 18 minutes ago