Forum Discussion

Anonymous's avatar
Anonymous
12 years ago

There is a problem connecting to the server. Please ensure your internet connection is active

if the problem persists try again later. Happens when I try and launch the game,  it seems that when I first download the game it works fine, but once I let it update to the newest patch, the probl...
pc
technical issues
crinrict's avatar
crinrict
Hero+
12 years ago

EA had issues yesterday. Can you check if you still have problems.

Anonymous's avatar
Anonymous
12 years ago

Hey, thanks for your reply!


Sadly the problem is still occurring, I spoke to some more chat advisers yesterday and tried more solutions such as setting Explorer as my default browser, some CMD internet related commends, following this guide:
http://help.ea.com/en/article/how-to-uo-trace/

Removing origin, cleaning my registry with ccleaner, re installing origin and The Sims 3.

And the problem is still occurring, I'm gonna try and chat with them again today, got too tired yesterday, any suggestions?

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Where do you get the message ? Origin or the launcher ?

    Did you make sure that proxies are turned off ?

    • Anonymous's avatar
      Anonymous
      12 years ago

      I get the error when I click the play button in the launcher, what are the proxies? Where do I turn them off?

      • crinrict's avatar
        crinrict
        Hero+
        12 years ago

        Control Panel --> Internet Options --> Connections --> LAN Settings --> Untick Proxy Server

        Also try changing your password on Origin. That resets it for both the website/launcher and Origin 

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