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My entire content of EA games has disappeared. I own Sims 2, I own EVERYTHING associated with Sims 3, I own 7 or 8 packs of Sims 4, I owned a Mafia game, I owned a hospital game. THEY ARE ALL GONE FR...
Forum Discussion
EA_QueenBee
Community Manager
Community ManagerHey @gtrgrl,
Silly question, but it’s one that I have to ask: Are you sure you’re logging in with the right account? A lot of the times when someone can’t find their games it’s because they’re logged in with the wrong account.
Also, are you using Origin or the EA App? If you’re using the EA App, it might be worth trying Origin instead. The app is still in beta, and sometimes has issues (especially with older games).
You could try clearing your Origin cache, in case there’s an old or corrupt file in there that’s causing issues and not showing your games. This article explains how you can do that.
The odds of this are low, but it might be worth it to make sure that you haven’t accidentally hidden the games in your library. If you click filter in the top right of your Origin library, you can choose to show hidden games. I know that I once accidentally did that to myself and I spent forever trying to find my own games.
Let me know if any of these steps helped!
Silly question, but it’s one that I have to ask: Are you sure you’re logging in with the right account? A lot of the times when someone can’t find their games it’s because they’re logged in with the wrong account.
Also, are you using Origin or the EA App? If you’re using the EA App, it might be worth trying Origin instead. The app is still in beta, and sometimes has issues (especially with older games).
You could try clearing your Origin cache, in case there’s an old or corrupt file in there that’s causing issues and not showing your games. This article explains how you can do that.
The odds of this are low, but it might be worth it to make sure that you haven’t accidentally hidden the games in your library. If you click filter in the top right of your Origin library, you can choose to show hidden games. I know that I once accidentally did that to myself and I spent forever trying to find my own games.
Let me know if any of these steps helped!
