"There was an error during startup. Please see the Log for more details"

i was having digital installation problems, and after talking to tier 2 tech on their website, the only thing that fixed it for me was to uninstall every EP, leave the base game attached tho. then see if there's an update for the base game in the launcher before installing the EPS again in the right order (which is the order they were released in)

I'm talking to a guy on EA's live chat thing... This is my 4th time talking to someone.. This is so annoying.

I'm talking to a guy on EA's live chat thing... This is my 4th time talking to someone.. This is so annoying.

The guy on customer service just moved me to level 2 of customer service because they are more equipped for my issue.. I feel ima be with this problem for a while...

molmol wrote:
i was having digital installation problems, and after talking to tier 2 tech on their website, the only thing that fixed it for me was to uninstall every EP, leave the base game attached tho. then see if there's an update for the base game in the launcher before installing the EPS again in the right order (which is the order they were released in)

:shock: That's is bad having to do all that. Well i hope i won't need to as i will not be happy!

Mine are all discs but i enter my code in EADM and rather download so that way i don't have to use dvd-drive and listen to it whirring in gameplay, plus hard drive is quicker and keeps my discs in pristine condition but everyone is having problems with the digital download version so i'm going to have to install and play via disc until EA fixes these problems and hope it works for me.

littlesnowbear wrote:

molmol wrote:
i was having digital installation problems, and after talking to tier 2 tech on their website, the only thing that fixed it for me was to uninstall every EP, leave the base game attached tho. then see if there's an update for the base game in the launcher before installing the EPS again in the right order (which is the order they were released in)

Mine says it can't download until i haveupdated my game my game says there are no updates. I guess this is what i'll have to do. Not happy :x

yup that was my exact problem. i downloaded it and the EADM wouldn't let it install - it said i had to update my game but there were no updates. only worked to uninstall and reinstall. such a pain!!

I have 2 pc's. One with windows 7 64bit and one with Windows Xp 64 bit. The game installed without a hitch on windows 7 but I was getting the startup error on the windows xp box. When I looked at the directories between the two, I noticed that for some reason the installer was not placing ALL the files on my windows xp box and thus tossing this error. I'm not sure why it was doing it. Luckily though, the solution was to simply copy over the entire folder from my windows 7 box to the windows xp box for the expansion that was causing the problem and re-install from there.

I don't know if this is an issue where the digital copy isn't pulling down the entire package or if its an issue where the installer just isn't placing everything out there. I realize this isn't a solution for you but maybe the EA people will be able to look into this and verify. At the very least you should be able to verify how many files are being placed in your new expansion folder. There should be a lot of files in there.

littlesnowbear wrote:

molmol wrote:
i was having digital installation problems, and after talking to tier 2 tech on their website, the only thing that fixed it for me was to uninstall every EP, leave the base game attached tho. then see if there's an update for the base game in the launcher before installing the EPS again in the right order (which is the order they were released in)

Mine says it can't download until i haveupdated my game my game says there are no updates. I guess this is what i'll have to do. Not happy :x

Have you tried to manually patch from this page?
http://forum.thesims3.com/jforum/posts/list/380967.page

That is what I had to do in order to get it to work.

littlesnowbear wrote:

pgamble1 wrote:

littlesnowbear wrote:

molmol wrote:
i was having digital installation problems, and after talking to tier 2 tech on their website, the only thing that fixed it for me was to uninstall every EP, leave the base game attached tho. then see if there's an update for the base game in the launcher before installing the EPS again in the right order (which is the order they were released in)

Mine says it can't download until i haveupdated my game my game says there are no updates. I guess this is what i'll have to do. Not happy :x

Have you tried to manually patch from this page?
http://forum.thesims3.com/jforum/posts/list/380967.page

That is what I had to do in order to get it to work.

Tried the manual patch but it says the sims is open so i can't patch. (the sims is not open) now the whole game is busted

I had this issue as well and the only way to get it to let go was to restart my pc, then patch it. Don't open the sims 3 launcher or the EA Download manager as these two things can hold on to the game and prevent it from patching. Another possibility is when you do open the launcher, go to updates and try unchecking the automatic updates. When I did this an update suddenly appeared when it previously said there were no updates.

I have this problem too and I haven't even installed the game yet! I tried to earlier but it froze while trying to "update" my base game so i had to restart my computer and it came up with this when I tried to enter the launcher. I'm using the disks too.