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julide1992's avatar
julide1992
Not applicable
2 years ago

There was an error retrieving item information. Please check back later.

I want to buy expansion pack for sims 3  (I have sims 3 base game) but it writes that error "There was an error retrieving item information. Please check back later." What ıs the reason of this probl...
pc
technical issues
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@julide1992  Where do you see the error: in the EA App, or on the EA website, or somewhere else?  And when in the process of buying do you see the error, for example when you first click Buy or when you try to enter your credit card information?

  • julide1992's avatar
    julide1992
    Not applicable
    2 years ago

    Hi, i see the error in the Ea app.There is an error message where the download buttobe

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi @julide1992 

      Can you attach a screenshot to your post of the exact error you're seeing please? 

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