Forum Discussion

SalmaneS's avatar
SalmaneS
12 years ago

This is an issue

Well alright, I bought the following games a long time ago, problem is my computer broke so I had to get a new one and am trying to reinstall them but it says I cannot.

-The Sims 3 University Life

-The Sims 3 Island Paradise

Two completely different problems for these games.

For university life, the game isn't even there, and I remember buying it online. I even have a sim who was made with stuff from that game. So I know I had it yet it's not in my game list. And I bought it online not in a store because I would have the box on my desk with the other sims games I bought out of a store. And I have tried 'reloading my games' So I just think it's not there.

Second for Island paradise, I bought the game online but it is asking for a serial code, but I never got one I bought it and downloaded it.

Is anyone able to help with this?

pc
technical issues

6 Replies

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    i can see in the items in your link uni is indeed part of your upload as the ep icon shows up in the items tab for the other issues for your game code log into your origin account right click the game icon-show game details your code should be there if your still logged into origin log out close origin restart origin log back in to refresh/reload the game then right click the game icon-show game details make a note of your code have pen and paper handy

    p.s.

    do you have two different origin accounts ? if you do log into the other one if you do hav etwo different accounts contact CS to see if they can merge the accounts also just check in your my games tab to see if the game is hidden if it is unhide it

    1.https://help.ea.com/en/contact-us/ask
     2.Set your language to US at the bottom
     3.Describe your issue with a few words
     4.Select Product: The Sims 3
     5.Select Category: Billing/Purchasing or Account Management
     6.Select Platform: PC
     7.Click Find solution
     8.Scroll down and click I still need help
     9.Click Chat Now to chat with a Game Advisor

  • SalmaneS's avatar
    SalmaneS
    12 years ago

    I only have one Origin account. And thanks for that and no it's not hidden.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Alright turns out I bought it from a seprate account. Well this one... THANK YOU SO MUCH! I just need to know how to add this account to the other one and my day will be made

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    12 years ago

    well CS can help with mergeing the accounts  🙂 b.t.w. i'm stealing your sim :D  but i will leave a rec for her  😕mileylol:

Recent Discussions