Solved
Transferring Sims 3 Expansion Pack to New Account
Hello! First time poster so sorry if I do anything wrong here. I recently tried to redeem a code for The Sims 3 Into the Future on my EA account and it reported it was invalid. I contacted EA and the...
Hey @Margegrace,
Sorry for the confusion here. It sounds like you have two accounts that simply need to be merged so you can access everything from one account.
For this, you'll actually need to get back in touch with an advisor, as we aren't able to make any changes to your account via the forums. Fortunately, this is not a bug so that waiting time and other process they mentioned really wouldn't apply.
That will mean you'll need another advisor to get that merge process started however, so feel free to either resume the case from your case history page here, or start a new one to have support take another look at this. Thanks!
