If the disk is new,that means the code is already being register by someone else,go back and get a new code from the retailer.Code can only be register once!
Did you enter the code and nothing happened, then re-enter it? This can be common for DVD installs. If that's the case, the code has been registered and you have to wait for the game to be activated (the game entry shows up in your My Games library) before the install will continue.
1st Make sure you are logged into the account on which the game/s were registered.
If you're getting the "code already used" message, it means the game code has been registered.
Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view
If none of the above, you'll have to contact a game advisor (accounts) via live chat from your computer to check the status of your account and where the game code may be registered.
For any issues regarding accounts, please follow these steps to contact a game advisor for more help:
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’
3. Click Find Solutions
4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
Picture to help you understand better, https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.
For customers in North America:
For Customers outside of North America:
Please be aware that it is likely that the agent you speak to will need to confirm your personal informations on this account.
Hope this helps
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► ✔ Please don't forget to resolve your question if this helps as it could help others & all . Click XP for my effort in helping! ◄
***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
