TS3 Showtime Limited Edition. Redeem Code
I registered my showtime expansion on TS3 site then tried to download the gift here http://www.thesims3.com/incentive/ShowtimeRedeem I get the OK message after input the redeem code, but... the it...
Forum Discussion
If it's not in your purchase history, I would contact Customer Support.
They can be found here: https://help.ea.com/contact-us
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
