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RCire's avatar
RCire
12 years ago

two expansions installed via DVD do not show up in origin, error is code already used

I am re-installing my games on my new game-pc and found out that two expansions on SIM3 do not show up on origin. I own the DVD's so I could re-install it this way but I expected them to show up on the origin download page (all others do). When I add the two expansions I get the error that the code was already used. Installing works fine via DVD. It is about the expansions: ambitions and generations.

 

How can I add these two to my digital collection?

pc
technical issues

3 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    Hello rcire.

    Take a look here & see if it helps out:

    Invalid and Used Serial Codes & Games not showing up in Origin

    Are these 2 EPs the only TS3 Content that weren't Digital Downloads? If so, did you register them at thesims3.com website? Registering Retail DVD versions of TS3 EPs at thesims3.com is a requirement in order to get a free digital download copy. Did you use the same info (ID, E-mail, etc.) for both (Origin & TS3.com) Accounts?

    Redeem Your Serial Code in Origin

    1.3 Exceptions to Origin redemption:
*There are a few exceptions where these steps will not work:

    The Sims 3 - Your code has to be redeemed on the Sims website https://www.thesims3.com/registeragame.html in order to be "registered" in Origin.

    Did you ever have the DVD versions of the 2 EPs installed on this new PC? If so, you'll need to fully uninstall them, registry keys & all, before you can successfully download & install the Digital versions.

    With your serial code, you are eligible for the download version of your game. You can download it through Origin and redeem your code.

Instructions on how to do this can be found here: Redeem Your Serial Code in Origin

Make sure to uninstall the DVD version and install the download version instead.

    Source: http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/td-p/14230

    Here's instructions on how to manually uninstall:

    Manually Uninstalling The Sims 3

    Game Help:TS3 Uninstall

  • RCire's avatar
    RCire
    12 years ago

    Hi,

    I have a fresh new PC, so nothing was installed before. The game was registered and installed on my previous PC. All addons were installed via DVD.

    On my new PC I wanted to install all addons but this time downloaded from Origin. This is when I noticed that I was missing two of the addons.

    Hence my question here on the forum. 

    When entering the key in redeem my code, I get the error that this key was already redeemed and that makes sence because I did that the first time(on my old PC). I did indeed use the same email address for all my origin downloads.

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    That is odd, indeed -that only 2 EPs won't register properly. I used all DVDs for installation too, yet they all show up in Origin just fine. So as not to waste any more of your time & to avoid chasing our tails around...

    Gonna sound lame, but
    I'd suggest that you contact an EA Game Advisor (aka Customer Support) directly. Its pretty quick & painless, and they have the full access to your EA/Origin Account to set things right asap for you. Just follow these instructions from rumbutter:

    rumbutter wrote:

...

if in the event you need to contact CS

http://eahelp.ea.com/en/contact-us/new/

if you live outside the US try change at the top of the page the flag to US  

1. click on the blue link  

2.choose your product in the search menu after that click on next  

3 select your platform pc, android , wii...etc click next  

4 choose topic in the search menu for example code then in the menu that appears under that type in something about the issue for example registration code click next  

5 click  the orange live chat to chat with an advisor

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