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Aleeneh's avatar
4 years ago
Solved

Unable to download new worlds from website

I'm looking into downloading some new worlds from the website. 

However, every time I click "Add to game", I get the following error:

"Upgrade your registration for The Sims 3 Community!

You must be a game-registered user to use certain community features.

Purchase one of our games by visiting your local retailer or by browsing our Games Page.

Already own a Sims 3 game? Please register your game and get full access to the site's features."

When I go to my page, it says I have already registered my game (automatically, because I bought it via Origin). 

I cannot figure out how to solve the problem. How do I fix this issue? 

  • @Aleeneh  Are you signed into the store site when you try to download the worlds?  Does it help to clicck "Save file" rather than "Add to game"?  For the latter, the file will land in your main Downloads folder, and you'll need to move it to Documents > Electronic Arts > The Sims 3 > Downloads in order for the launcher to read it.

2 Replies

  • @Aleeneh  Are you signed into the store site when you try to download the worlds?  Does it help to clicck "Save file" rather than "Add to game"?  For the latter, the file will land in your main Downloads folder, and you'll need to move it to Documents > Electronic Arts > The Sims 3 > Downloads in order for the launcher to read it.

  • Aleeneh's avatar
    Aleeneh
    4 years ago

    Thanks for your reply! 

    Yes, I am signed in at that point. 

    Your suggestion, however, seems to have solved the problem! Thanks so much for your aid! 

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