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Anonymous's avatar
Anonymous
12 years ago
SolvedApproved

Unable to Install Sims 3 Store Content. Patch 2.2 Problem?

I am unable to install sims 3 store content. I bought Dragon Valley, and the Country Livin' packs. My game version is the 1.50.56, and I have re-installed the patch 6 times, and cleared all my cache...
pc
technical issues
  • crinrict's avatar
    crinrict
    12 years ago

    The store seems to think that you don't own the item.

    I would contact customer support so they can take a look at your account

    The AnswerHQ is about Users helping Users.

    They can be found here: https://help.ea.com/contact-us/ask

    Choose a category, a game and a platform for the contact options to show up.

    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

    See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



    ---------------------------------
    Please accept a solution if your issue is solved. XP is also appreciated

crinrict's avatar
crinrict
Hero+
12 years ago

There's a log can in documents/electronicarts/thesims3 and is called Sims3LauncherLogFile.log

Post the content here

----------------------------

Make sure the following program are up-to-date (for the script error)

- Origin
- Java
- Flash Player
- Adobe Air
- Windows


If that does not help, try clearing the Internet Explorer Browser Caches.

Anonymous's avatar
Anonymous
12 years ago
Approved

Here is the content of Sims3LauncherLogFile.log:

2012/12/26|16:56:18|assetId: 6781964|Exchange Download Failure. CRC Error. Likely file got corrupted in transit.||||Build Version: 16.0.136.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2012/12/26|16:57:03|assetId: 6781964|Exchange Download Failure. CRC Error. Likely file got corrupted in transit.||||
2012/12/28|19:42:59|assetId: 6781964|Exchange Download Failure. CRC Error. Likely file got corrupted in transit.||||Build Version: 16.0.136.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2013/06/03|19:14:50|OFB-SIM3:63813|Store Download Failure. User is not entitled to item.|We're sorry, but you do not own the item you are trying to download. Please visit www.thesims3.com for more information about purchasing this item.|||Build Version: 18.0.126.021017|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
2013/06/08|20:37:49|OFB-SIM3:63813|Store Download Failure. User is not entitled to item.|We're sorry, but you do not own the item you are trying to download. Please visit www.thesims3.com for more information about purchasing this item.|||Build Version: 18.0.126.021017|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|

Origin, Java, Flash, Adobe Air, and Windows are up to date. I have also cleared my Internet Explorer caches, but the error still pops up. :/

Thank you for the help. 🙂

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    The store seems to think that you don't own the item.

    I would contact customer support so they can take a look at your account

    The AnswerHQ is about Users helping Users.

    They can be found here: https://help.ea.com/contact-us/ask

    Choose a category, a game and a platform for the contact options to show up.

    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

    See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html



    ---------------------------------
    Please accept a solution if your issue is solved. XP is also appreciated

    • Anonymous's avatar
      Anonymous
      12 years ago
      Approved

      Thank you very, very much!

    • Anonymous's avatar
      Anonymous
      12 years ago
      Approved

      My game version is 1.57.62

      My launcher version is 6.5.1

      I recently moved my origin games folder to another partition on my harddrive.  I had to reinstall Sims 3.  Everything works, but I get a network error that says I don't have the latest version.  I've tried to download and install this patch v 2.2 many times, and it downloads but it doesn't look like it ever installs.

      I've tried all of the following solutions posted for this problem with patch v 2.2 with no improvement.

      Solution 1.) move the ContentPatch folder to the desktop

      Solution 2.) delete the download folder inside the ContentPatch folder

      Solution 3.)check the logger to see if there's an ownership problem. (my logger is blank)

      Please help.

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