Sheffairy Last I heard, customer support still had the ability to refund points for double purchases. And it is absolutely fine for them to refund the excess points you were charged. So once you figure out how many points you should have spent on one copy of each item you bought, you can request a refund for the difference. If the next support rep says no again, keep asking. But make it clear you're not asking for a refund of all the points you spent, just the double charge.
If the support reps tell you it's been too long to give back the points, you can mention that you tried to get help with this a while ago.
For the error, try a different browser, one with no extensions installed. Hopefully you'll at least be able to see how many points you have left and therefore figure out what you need refunded. You can also try buying something through the other browser. But if that doesn't work, it's possible something is stuck on your account, which support would need to resolve as well.
Thank you so much for your reply! I will get back in touch with customer support armed with what you have told me. Hopefully I will be able to explain the issue to them better and get them to refund the double purchases/charge.
I will also try the store from a different browser to see if I have any luck there. I hope this leads to them fixing whatever is causing the issues on my account.
Thanks again!
