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Anonymous's avatar
Anonymous
13 years ago
Solved

Validation Error in The Sims 3 Refresh

Hi! My name is Ingrid and I'm from Brazil, is a pleasure to meet them. Today I got the newest version of the base game, The Sims 3 Refresh. I created the account with Origin, as called for in the b...
pc
technical issues
  • crinrict's avatar
    crinrict
    13 years ago

    Hey Ingrid,

    welcome to the AnswerHQ.

    Have you tried logging in on thesims3.com with the same account data you made for the Origin account ? Origin and thesims3.com are connected so maybe it automatically created the account for you and also registered (I really don't know how it works, EA seems to change it around).

    If that is not the case, you will need to contact Customer Support.

    They can be found here: https://help.ea.com/contact-us

    Choose a category, a game and a platform for the option so show up.

    If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

    See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

crinrict's avatar
crinrict
Hero+
13 years ago

Hey Ingrid,

welcome to the AnswerHQ.

Have you tried logging in on thesims3.com with the same account data you made for the Origin account ? Origin and thesims3.com are connected so maybe it automatically created the account for you and also registered (I really don't know how it works, EA seems to change it around).

If that is not the case, you will need to contact Customer Support.

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the option so show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

  • Anonymous's avatar
    Anonymous
    13 years ago

    I really appreciate your help!

    I managed to register, thank you.

    I'm having other problems with the game, but that's a topic for another post.

    Anyway, thank you for answering me! :womanwink:

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