@SapphireBlue124 Do you have a way to verify that the purchase is complete through the service you used tp pay for it? If you are using a service that is not a financial institution that service may (probably) be waiting for funds from banking institution backing the service to complete the transaction. As DV is a world this has to go through the thesims3.com store. If you bought it from Origin the purchase has to navigate from Origin to thesims3.com store then be registered as owned on thesims3.com my page and then it should appear in your purchase history. This could take some time and might not be immediate. thesims3.com has had some issues lately and I'm not sure all the problems .have been resolved. You can also download these items in game. It will download to the download tab of the launcher and from there it needs to be installed.
Thank you. Do you know how long it would take to get into my purchase history or not? I do have a proper payment account. On this EA order history it is coming through as completed but I can't download it. Can you download it from EA or does it have to be in the sims store to be downloaded? Would it be worth calling Origin tomorrow or the Sims Store or not and just wait it out?
