World Adventures crashes back to The Sims 3
The game has been playing properly until a few days ago when it started 'crashing' in the middle of playing World Adventures. It goes back to The Sims 3 and all the World Adventures play is lost.
Forum Discussion
Sorry about the delay in replying.
I sent one Sim to Egypt and that worked properly, no crashing. However, today I sent two Sims to Egypt and played for maybe ten minutes when the game suddenly crashed. This time I found myself back on the Origen sign in screen, not even in the game at all. Usually when it crashes it goes back to the base game and I've lost all the World Adventures play that I had been in the middle of playing. I've had problems signing in to Origen recently too. Today I just had to click on the game icon to start playing as the Origen screen wouldn't (couldn't) get the game running.
@suecorn13349 For the Origin issues, try clearing its cache, and if that doesn't work, uninstalling it "the hard way" and reinstalling.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
For the crashing, I have a couple different thoughts. First, open a File Explorer window and type "deviceconfig" without quotes into the search bar. If you get more than one entry, please copy the file path for each one into a post. You can see the full file path by hovering over it (directly underneath the word deviceconfig).
Please also run a dxdiag on this computer and attach the results to a post. Here are full instructions:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Hi,
Well I've done the clearing of my cache. I played the game last night and it (started) went back to where it had crashed the other day (Egypt). I played for quite a while, saving as I went, then sent my Sims back home at the end of their vacation. I played for a short while afterwards then saved and exited. It all worked properly I'm pleased to say.
I also did the dxdiag this evening and will TRY to attach it! I haven't done anything else, like the hard delete for Origin - that sounds rather drastic as if I get it wrong I could mess up my computer. I think (hope!) it's not necessary!
@suecorn13349 If Origin is working again, there's no need to uninstall and reinstall it. Clearing its cache is usually good enough, but when it's not, uninstalling "the hard way" is the next step. It wouldn't mess up your computer if you followed the instructions, but if you're uncomfortable with them, or you're not sure you know what to look for, there are apps that do the work for you. Still, don't worry about it unless Origin starts causing problems again.
I'm glad to hear that you could play properly for at least one session. The fact that you sometimes see an earlier instance of your save, as in, before you travelled, is so strange to me. The only thing I can think of is that perhaps OneDrive is trying to sync your local Documents folder (the one stored on your computer) with cloud storage.
Do you have OneDrive enabled, and is it automatically storing your Documents folder? If you open a File Explorer window, you may see a OneDrive entry on the left, along with the other folders usually displayed. Just click on it and see if there's a Documents\Electronic Arts\The Sims 3 in there. If there is, and your saves start reverting to earlier gameplay, we can troubleshoot that. OneDrive is not difficult to tweak, although the settings aren't always obvious.
There's nothing in your dxdiag that jumps out; your computer seems fine overall. It does look like there's an adblocker of some sort (StopAd?) that's throwing errors. But if you're not noticing any problems, you don't really need to worry about it.. If you are, maybe the adblocker just needs to be updated.
