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RadioMan71's avatar
RadioMan71
7 years ago
Solved

Wrong email/password

Hello, When I logon to origin I can connect just fine, when I start sims 3, the login in the launcher works without a problem.  When I start the game and it wants to login in the game, it suddenly t...
pc
technical issues
  • EA_Mai's avatar
    EA_Mai
    7 years ago

    Thanks a lot for sharing those details with us!

    Please, give it another try now, it should allow you to log in again 🙂

    Let us know how that goes!

    @silverwood02 I'm not sure what happened there, but if things are working again with the launcher now, could you please try to log in the main menu as well?

    Thanks,

    -Mai

RadioMan71's avatar
RadioMan71
7 years ago
Thank you EA_Mai,

Today I managed to sign in to the game, but after a restart it gave me an error again, deleted the save and could login again.
So resetting internet explorer could help in some cases, not in mine, it seems resetting the cache does or whatever else gets deleted when you delete your save, so you could look into that.
After doing all this I found out that the downloads from the shop were not in game anymore so I had to redownload and install that. So I guess that if you can't login and still play the game without logging in, it deletes all the purchased items from the sims 3 store, but I am not sure about this.

I still send you a pm with the more personal questions you had (ip address etc.) But thought this could also help others.
RadioMan71's avatar
RadioMan71
7 years ago
After writing all this and getting something to eat, I tried to start the sims 3 again only to find out that my workaround didn't work….. so I am really hoping you guys find some sort of solution, cause in the meantime I am forced to play sims 4 (and I really prefer sims 3)
  • tangoed21st's avatar
    tangoed21st
    7 years ago

    I have this issue daily and I find if I play without logging in then log in once the game had loaded it's successful. 

    • RadioMan71's avatar
      RadioMan71
      7 years ago
      Are shop purchases still available then, or are they not in game anymore since you weren't logged in?
      And you mean not logged in in the start / welcome screen, makes you capable to login after you fully started the game?
      • silverwood02's avatar
        silverwood02
        7 years ago

        Hi

        I am having exactly the same issue. I am able to log in at the first screen, then I click the play icon and after loading it says incorrect e-mail or password. I enter the correct info but keep getting the same message. Sometimes it works after two or three attempts, other times it does not. I have never had this issue before. I dont know why IE is involved? I use Chrome.

        Keith

    • Anonymous's avatar
      Anonymous
      7 years ago
      I'll try that

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