Hello, When I logon to origin I can connect just fine, when I start sims 3, the login in the launcher works without a problem. When I start the game and it wants to login in the game, it suddenly t...
Please, give it another try now, it should allow you to log in again 🙂
Let us know how that goes!
@silverwood02 I'm not sure what happened there, but if things are working again with the launcher now, could you please try to log in the main menu as well?
To help us investigate this, would you be willing to send us some information? If so, and if you haven't tried already, please, reset Internet Explorer:
Select 'Reset' and check the box 'Delete personal Settings'
Restart IE
Open the game and try to log in again
If you are still unable to log in at the Main Menu after doing that, but you can log into the launcher and thesims3.com without issues, please, send me the following information bydirect message, so we can investigate the situation:
Your username in The Sims 3
IP Address (you can check ithere by using the same computer where you are having the issue)
Date and approximate time range of login failure
Time Zone
Is the game telling you your password is not correct? Is it infinitely loading?
Please, make sure to send this information by direct message - don't post your private information on the thread as this is a public forum.
Thank you,
-Mai
PS. In case anyone is wondering: I've merged a couple threads about the same in a single one to keep all the information together. 😉
if you click start, and then start typing the word internet it should show up internet explorer. Basically if you run a windows computer starting with windows 95 with the plus expansion pack until windows 10 you have Internet explorer.
@Myrielli If you have a Windows computer you should have IE of some version. Windows 10 uses Edge by default but if you search for IE, IE 11 should still be there. The game uses IE API's to communicate. It does not matter what browser you use, the game will still use IE.
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