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KayleeAmberRose's avatar
KayleeAmberRose
10 months ago

i hired a nanny, the nanny wont leave, every time i dismiss them maybe five minutes go by before they show back up. if i fire them they leave but then still come back. when they come back they seem to not show up on my lot. as if they are invisible. they still take my children and glitch them out. i know they are still there because when i go to give my infant a bath the nanny still shows as an option. restarted the game didnt work. tried traveling to another lot still didnt work. i cant seem to find any solution!

  • greenplumbbob's avatar
    greenplumbbob
    9 months ago

    I'm now having this issue in my game.  My Sim family has 3 infants and only one parent, so she really needed the help. The nanny came helped a little, the infants kept jumping her queue so that she'd try to complete one task but even with the parent's help everything was a mess. I had the parent fire said nanny she finally left but within an hour the game said she was back only I couldn't see her. At one point I had one infant vanish that I had to reset to get back.  It seems that the nanny was invisible at this point and trying to take the infants off lot or help with them.  I haven't played since because of the invisible nanny and how aggravating the game has gotten because of this bug.

    Product: The Sims 4
    Platform:PC
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? 1.108.335.1020
    What expansions, game packs, and stuff packs do you have installed? I have all but Journey to Batuu, Vintage Glamour, Perfect Patio, Luxury Party, Backyard, Modern Luxe, Poolside Splash, Bathroom Clutter, Simtimates collection, Everyday Clutter, Pastel Pop, First Fits, Decor to the Max, Icheon Arrivals, Throwback Fit, Carnaval Streetwear, Fashion Street, Moonlight Chic, and Modern Menswear Kit.
    Steps: How can we find the bug ourselves? Have your adult sim hire a Nanny and then Fire the Nanny after she/he arrives.
    What happens when the bug occurs? When your adult Sim fires the Nanny he/she will be fired, go off lot, only to return within the hour (with a pop up message stating they are there), but Nanny is invisible. While nanny is invisible she/he will try to take care of the child but end up taking it off lot or on the ground in weird areas.
    What do you expect to see? I expect to see that the nannies work properly and/or semi-efficiently within my household.
    Have you installed any customization with the game, e.g. Custom Content or Mods? Just CC (only 7 and only hair) no mods.
    Did this issue appear after a specific patch or change you made to your system? Yes
    Please describe the patch or change you made. It happened with the latest patch.

    • Rantsuli's avatar
      Rantsuli
      7 months ago

      Same here, but I have no CC or MODs and the invisible nanny just wont stop appearing. I think this is the first time I've ever used a nanny so this was news to me. why hasn't this been fixed if it has been a problem since 2021?

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This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.14,624 PostsLatest Activity: 2 years ago
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English How often does the bug occur? Every time (100%) What is your current game version number? 1.77.146.1030 Wha...","body@stringLength":"2768","rawBody":"

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.77.146.1030
What expansions, game packs, and stuff packs do you have installed? Cottage Living, Snowy Escape, Eco Lifestyle, Discover Lifestyle, Island Living, Get Famous, Seasons, Cats and Dogs, City Living, Get Together, Get to Work, Dream Home Decorator, Realm of Magic, Jungle Adventure, Parenthood, Vampires, Dine Out, Spa Day, Outdoor Retreat, Paranormal, Nifty Knitting, Tiny Living, Moschino, My First Pet, Laundry Day, Toddler, Fitness, Vintage Glamour, Backyard, Kids Room, Romantic Garden, Movie Hangout, Spooky, Cool Kitchen, Perfect Patio
Steps: How can we find the bug ourselves? Hire a nanny and then fire the nanny and cancel the service.
What happens when the bug occurs? After the nanny is fired and the service is canceled, nannies will continue to show up.
What do you expect to see? No nannies should show up after canceling the service.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The nannies wouldn't come back after I canceled the service and fired them before cottage living or the most recent patch.

\n

‌

\n

After I cancel a nanny service and fire the nanny, more nannies will appear. Sometimes there's more than one. I will fire them and they charge me when there's no active nanny service. Even if I don't fire them, my sim will dismiss them and more nannies will continue to appear.

\n

Edit By Crinrict: Added Tag to Title

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I merged your post with the bug report on this.

Could you please send your save to EA.
You can find instructions here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/td-p/6065302/

There's also a thread here for invisible nannies: https://answers.ea.com/t5/Bug-Reports/WORKAROUND-A-Invisible-Nanny/td-p/7341616/

Please click me too on both threads.","body@stringLength":"892","rawBody":"@KayleeAmberRose

I merged your post with the bug report on this.

Could you please send your save to EA.
You can find instructions here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/td-p/6065302/

There's also a thread here for invisible nannies: https://answers.ea.com/t5/Bug-Reports/WORKAROUND-A-Invisible-Nanny/td-p/7341616/

Please click me too on both threads.","kudosSumWeight":0,"repliesCount":2,"postTime":"2024-07-07T03:50:25.467-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:11523698_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1660},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOToxfGludCwxMTUyMzcwMiwxMTUyMzcwMg","node":{"__ref":"ForumReplyMessage:message:11523702"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745483015818":{"__typename":"CachedAsset","id":"theme:customTheme1-1745483015818","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Please use this thread going forward: Nannies will continue to appear after canceling nanny service | EA Forums - 11880254 

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i hired a nanny, the nanny wont leave, every time i dismiss them maybe five minutes go by before they show back up. if i fire them they leave but then still come back. when they come back they seem to not show up on my lot. as if they are invisible. they still take my children and glitch them out. i know they are still there because when i go to give my infant a bath the nanny still shows as an option. restarted the game didnt work. tried traveling to another lot still didnt work. i cant seem to find any solution!

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i hired a nanny, the nanny wont leave, every time i dismiss them maybe five minutes go by before they show back up. if i fire them they leave but then still come back. when they come back they seem to not show up on my lot. as if they are invisible. they still take my children and glitch them out. i know they are still there because when i go to give my infant a bath the nanny still shows as an option. restarted the game didnt work. tried traveling to another lot still didnt work. i cant seem to find any solution!

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I'm now having this issue in my game.  My Sim family has 3 infants and only one parent, so she really needed the help. The nanny came helped a little, the infants kept jumping her queue so that she'd try to complete one task but even with the parent's help everything was a mess. I had the parent fire said nanny she finally left but within an hour the game said she was back only I couldn't see her. At one point I had one infant vanish that I had to reset to get back.  It seems that the nanny was invisible at this point and trying to take the infants off lot or help with them.  I haven't played since because of the invisible nanny and how aggravating the game has gotten because of this bug.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.108.335.1020
What expansions, game packs, and stuff packs do you have installed? I have all but Journey to Batuu, Vintage Glamour, Perfect Patio, Luxury Party, Backyard, Modern Luxe, Poolside Splash, Bathroom Clutter, Simtimates collection, Everyday Clutter, Pastel Pop, First Fits, Decor to the Max, Icheon Arrivals, Throwback Fit, Carnaval Streetwear, Fashion Street, Moonlight Chic, and Modern Menswear Kit.
Steps: How can we find the bug ourselves? Have your adult sim hire a Nanny and then Fire the Nanny after she/he arrives.
What happens when the bug occurs? When your adult Sim fires the Nanny he/she will be fired, go off lot, only to return within the hour (with a pop up message stating they are there), but Nanny is invisible. While nanny is invisible she/he will try to take care of the child but end up taking it off lot or on the ground in weird areas.
What do you expect to see? I expect to see that the nannies work properly and/or semi-efficiently within my household.
Have you installed any customization with the game, e.g. Custom Content or Mods? Just CC (only 7 and only hair) no mods.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It happened with the latest patch.

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Same here, but I have no CC or MODs and the invisible nanny just wont stop appearing. I think this is the first time I've ever used a nanny so this was news to me. why hasn't this been fixed if it has been a problem since 2021?

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