[ARCHIVED] Orange/Green Exclamation signs over lots / Houses disappear

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.77.131.1030
What expansions, game packs, and stuff packs do you have installed? Cottage Living, Snowy Escape, Eco Lifestyle, Discover University, Island Living, Get Famous, Seasons, Cats and Dogs, City Living, Get together, Get to work, Dream Home Decorator, Realm of Magic, Strangerville, Jungle Adventure, Parenthood, Vampires, Dine Out, Spa Day, Outdoor Retreat, Paranormal Stuff, Nifty Knitting, Tiny Living, Moschino, My First Pet, Laundry Day, Toddler, Fitness, Bowling Night, Vintage Glamour, Backyard, Kids Room, Romantic Garden, Movie Hangout, Spooky, Cool Kitchen, Perfect Patio, Luxury Party
Steps: How can we find the bug ourselves? I am really unsure it happens randomly either when loading the game up or by loading in a new lot.
What happens when the bug occurs? The entire town's lots become unplayable. A green or orange exclamation point shows up on the manage town screen. The sims cant go to those lots and if you are already loading into the lot it is completely gone.
What do you expect to see? Playable lots
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

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When I either load into a game or load into a lot while playing the game, the lot will disappear and when I go to manage world view, or am loading in for the first time, every single lot has a green or orange exclamation point. They are completely unplayable and I loose everything. If its a home lot, all pets are also gone. Everything.

I don't have cc or mods installed.

I have tried everything. I save before visiting other lots because it happens so frequently and randomly I never know when it will break. Sometimes it takes multiple reloads back into the game to fix it. Only sometimes. Others its completely broken and never fixes. I have removed cache files. I have repaired the game. I have fully uninstalled and reinstalled this game. It doesn't matter it keeps coming back.

Also these aren't gallery lots. These are Maxis lots installed from the very beginning.

Edit By Crinrict: Adjusted title

crinrict
11 hours ago
Please use this thread going forward: Save Game Corruption (Disappearing Lots/Error 800 or 801) | EA Forums - 5037272

645 Replies

Replies have been turned off for this discussion

crinrict
Hero+
11 hours ago
Please use this thread going forward: Save Game Corruption (Disappearing Lots/Error 800 or 801) | EA Forums - 5037272
MrJamesNguyen
15 days ago
Unfortunately the new update hasn't fix this bug. I tried putting another lot in Willow Creek and right away my other lots disappeared and turn into default lots.
jarl44
17 days ago
The reason I ask is because a lot corruption may be tied to memory, especially with how protobuffers are handled by the game. Updates in regards to memory may not help fix already broken lots but if someone has a save that they know is close to corruption, they may be able to test if the changes have prevented corruption from occurring
indywara
New Vanguard
17 days ago
@jarl44 This doesn't really help as residential rental lots, apartments, dorms and penthouses are still broken. They haven't resolved the issues with these lot types so even if there might be fewer crashes the save games still are going to get corrupt while playing this type of lots.
jarl44
18 days ago
From the latest patch:

Memory Efficiency
Various enhancements have been made to save memory across all platforms, helping the game run more smoothly and reducing crashes.

Would anyone be willing to test if this helps with any precorrupted saves or corrupted saves?
Snapdr8g8n
Seasoned Novice
2 months ago
@LauratkoK the gallery is a mess, and has many issues of its own, I might be wrong but I believe the fact you might download a corrupted lot is one of them - and there's no way to know which are corrupt..... again something else we can't rely on to be safe for our saves.

My long term save gave me these exclamation marks after For Rent, and after I had both downloaded from the gallery, and also converted various in game buildings to residential rentals.
KsuPaPoo
2 months ago
Very mature and classy of you to delete my message bacause I used the word b$tt. What an integraty! Much fair. 😞
MrJamesNguyen
2 months ago
Dear EA,
All I want for Christmas is the option to reset my corrupted lots and worlds.
Thank you
olga_k2
2 months ago
@LauratkoK It doesn't depend on the gallery lots. Even if the neighboring building just has a repainted wall, after the save breaks from the world rebuild, the wall will be displayed as default. And the problem is not even that the neighboring lots are displayed as default. Although this is also a problem, because we want to see beautiful houses, not boxes. The problem is that they don't load, errors 800, 801
LauratkoK
2 months ago
Clearly all saves always keep the copy or original lots. That makes me think that, for each lot, the game is only storing a reference to the new lot. Perhaps, when the new lots are downloaded from the gallery, it stores them differently somehow, and eventually loses the reference.
It would be quite common to do a check/condition like this in the code: if reference is not null then grab the referenced object. Else, grab the default. That would explain why it reverts to the default.

I haven’t played this game for ages, so honestly can’t even remember if any of non-gallery-downloaded lots was ever corrupted (most of my lots were from the gallery)