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allykat3109's avatar
allykat3109
4 years ago
Solved

[FIXED] [CD] Robot Vacuum will not dock

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.71.86.1020
What expansions, game packs, and stuff packs do you have installed? All expansions, all game packs, all stuff packs and all kits.
Steps: How can we find the bug ourselves? Allow the vacuum to clean and then return to the docking station promptly, without a “cannot move” notification appearing over the robot vacuum.
What happens when the bug occurs? *Place a robot vacuum on a residential lot. *Click on the vacuum and select “start cleaning routine” *Let the robot vacuum run for a few seconds *Watch as the robot attempts to return to its docking station *Robot vacuum then signals that it cannot move (thought bubble appears with the footsteps and red exclamation Mark) *Robot vacuum remains on and cleaning close to its docking station but never returning to the docking station *Eventually robot vacuum breaks and needs replacing *Pay for replacement but the same bug occurs
What do you expect to see? Vacuum should return to docking station once cleaning is finished and not break while trying to dock.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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I suspect this bug is the result of the new Kit “Bust the Dust” so I am patiently waiting for the robot vacuums to be able to clean the dust and return to the docking station and not have the issue of the robot vacuum saying it cannot move back onto the docking station. 
In case it is assumed otherwise, yes I did move the items in the room around to ensure nothing was in front of the vacuum docking station; I also moved the docking station to a number of different locations in an attempt to make the docking station more accessible to the robot vacuum; I also upgraded the vacuum and docking station in an attempt to fix the problem; I also bought new vacuums but did not upgrade them; I bought a new vacuum and upgraded all features; STILL NO RESOLUTION TO BUG 

Edit By Crinrict: Added Tag to Title

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  • ihevix's avatar
    ihevix
    4 years ago
    @allykat3109 This bug has been happening way before the kits came out ☹️ I just thought after the kit came out it would be fixed but it's not.
  • TheSteelRodent's avatar
    TheSteelRodent
    4 years ago

    Same problem for me. The robot vacuums stop at the end of their cycle and just sit still somewhere with the lights on, playing the vacuum sound. You can empty the bin when it's stuck there, but nothing else works. If you use moveobjects to force it back to the dock sometimes it will shut down, and sometimes not.

    Thought maybe the problem was that it doesn't like that there's still dusty on other floors, so put a bot on each floor and turned them all on, but they all get stuck at the end and fail to dock/shut off. Same problem with all versions of the bot (from basic to fully upgraded).

  • electricxdream's avatar
    electricxdream
    4 years ago

    Yet another "same here" post. With and without mods, been having this issue with all packs installed. Funnily enough, it's working okay with my platformed lot, returning to the dock as expected. On other floors, though, it cannot navigate. I've even tried putting it in the middle of the floor and they really are just super moody. I don't recall this being an issue before Bust the Dust came out, and it's wildly frustrating.

  • CuteDragonDett's avatar
    CuteDragonDett
    4 years ago
    @crinrict ... I tired it with different room and saves, it happens in all of them...... this issue should be fixed... after we get the dust bunny pack, it became a must-have equipment at home....
  • crinrict's avatar
    crinrict
    Hero+
    4 years ago
    Robot Vacuums should all now return to their docks accordingly. I hope this issue was
    not a sign that they were becoming sentient.

    Fixed in Patch 1.77.131/1.44

    If you're still experiencing this issue, please create a new thread.

    Also, there's a slightly different issue with the robot getting stuck while cleaning: https://answers.ea.com/t5/Bug-Reports/OPEN-CD-Robot-Vacuum-getting-stuck-cleaning/m-p/8187558

    Post there if that's what you're seeing.

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