Product: The Sims 4Platform:MacWhich language are you playing the game in? EnglishHow often does the bug occur? Often (50% - 99%)What is your current game version number? 1.53.115.1220What expansions, game packs, and stuff packs do you have installed? Cats and Dogs, City Living, Get Famous, Get to Work, Get Together, Seasons, Outdoor Retreat, Vampires, Spa Day, ParenthoodSteps: How can we find the bug ourselves? All I'm doing is trying to take a picture of a SIM. The selfie option and the other ones give me a picture like I'm halfway inside the SIM's face. What happens when the bug occurs? My SIM has no face. The picture looks like I'm inside his head.What do you expect to see? Previously I had no problems taking pictures. My SIM was able to take them without difficulty. I was able to take one successfully, but the next one glitched. Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.Did this issue appear after a specific patch or change you made to your system? YesPlease describe the patch or change you made. After the most recent patch, this error occurred. As of yesterday morning (prior to the patch), I had no issues. Thank you!

macOS 10.14.5 Model Name: MacBook Pro Model Identifier: MacBookPro15,1 Processor Name: Intel Core i7 Processor Speed: 2.6 GHzChipset Model: Radeon Pro 560X Type: GPU Bus: PCIe PCIe Lane Width: x8 VRAM (Total): 4 GB Vendor: AMD (0x1002)I've been having this problem randomly since the IL patch. I've reset and repaired, but I don't know if that really fixes the issues or it just randomly goes away. Sometimes traveling fixes it. Sometimes having the effected sims move to a different spot on the lot or in the area fixes it. I play rotationally and haven't checked this with all my Sims, so don't know if it's specific to certain households or not. First noticed this when playing with my Sim who sells his photos at a retail lot.Here's a sim taking a "selfie." You can see her in the mirror, but not in the foreground.

Thus far it SEEMS to work. I'll keep an eye on it. Thank you for your help!

@Bluebellflora I first discovered this problem having my Sim taking a photo of himself and a friend near the turtle statue in Sulani. Their faces were gone. He was using the expensive camera. I tried switching to his phone. Same. Except for this Sim I don't do much with photography, but I feel like it's not working quite the same way it did before IL.

@willparkinson @DizzyDee-KCould it be when your sim is near a wall or large object?

@willparkinson I can't duplicate this but maybe it's a mac issue. I have some mac folks test it.What's your graphics card ?

[NEEDS INPUT] Faces on Sims gone when taking photos

16 Replies

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crinrict
Hero+
6 years ago
@willparkinson I can't duplicate this but maybe it's a mac issue. I have some mac folks test it.

What's your graphics card ?
willparkinson
6 years ago
AMD Radeon R9 M290X 2 GB
Bluebellflora
Hero+
6 years ago
@willparkinson @crinrict

I've tried this on multiple sims but cannot reproduce. I have the AMD Radeon Pro 560 4Gb, running Mojave 10.14.5. Which version of macOS are you running?
willparkinson
6 years ago
Hope this helps. 🙂
Bluebellflora
Hero+
6 years ago
@willparkinson

Mojave too, thanks. Have you repaired your game in Origin? If that doesn't fix it please move your whole Sims 4 folder to the desktop then re-launch your game. It will be like new as all your saves etc. are in the folder you moved. Play a household and take selfies to see if it still occurs.
DizzyDee-K
Seasoned Ace
6 years ago
macOS 10.14.5
Model Name: MacBook Pro
Model Identifier: MacBookPro15,1
Processor Name: Intel Core i7
Processor Speed: 2.6 GHz
Chipset Model: Radeon Pro 560X
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 4 GB
Vendor: AMD (0x1002)
I've been having this problem randomly since the IL patch. I've reset and repaired, but I don't know if that really fixes the issues or it just randomly goes away. Sometimes traveling fixes it. Sometimes having the effected sims move to a different spot on the lot or in the area fixes it. I play rotationally and haven't checked this with all my Sims, so don't know if it's specific to certain households or not. First noticed this when playing with my Sim who sells his photos at a retail lot.
Here's a sim taking a "selfie." You can see her in the mirror, but not in the foreground.
willparkinson
6 years ago
Thus far it SEEMS to work. I'll keep an eye on it. Thank you for your help!
Bluebellflora
Hero+
6 years ago
@willparkinson @DizzyDee-K

Could it be when your sim is near a wall or large object?
willparkinson
6 years ago
I don't think so. It was happening outside in the middle of the yard as well as in the house.
DizzyDee-K
Seasoned Ace
6 years ago
@Bluebellflora I first discovered this problem having my Sim taking a photo of himself and a friend near the turtle statue in Sulani. Their faces were gone. He was using the expensive camera. I tried switching to his phone. Same. Except for this Sim I don't do much with photography, but I feel like it's not working quite the same way it did before IL.