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Re: [ARCHIVED] Sims Freezing/not moving/Time goes on

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.65.70.1220
What expansions, game packs, and stuff packs do you have installed? - Eco living - University - Island living - Get famous - Seasons - Pets - City living - Get together - Get to work - Magic - Strangerville - Vampires - Parenthood - Knitting - Tiny Living - Holiday stuff.
Steps: How can we find the bug ourselves? Not sure - it started occurring for me randomly.
What happens when the bug occurs? Within minutes of opening the game, my Sims freeze at the task they're doing (e.g. if they're cooking, the animations stop too, if they're finishing writing a book it will go over 100% and not finish the task properly). I can cancel the task they're doing and if required they stand up etc, but they won't do any tasks I set for them, they just stand there. The click and reset doesn't work, nor does the typed reset sim cheat. This isn't just them taking a long time to do their next task, they're completely frozen aside from some animations. I can sometimes resolve it by moving the sims out of their house and back in again, but this problem crops up again within minutes.
What do you expect to see? The sims being able to start new tasks, or continue their tasks as normal. Not just standing there.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

Within minutes of opening the game, my Sims freeze at the task they're doing (e.g. if they're cooking, the animations stop too, if they're finishing writing a book it will go over 100% and not finish the task properly). I can cancel the task they're doing and if required they stand up etc, but they won't do any tasks I set for them, they just stand there. The click and reset doesn't work, nor does the typed reset sim cheat. This isn't just them taking a long time to do their next task, they're completely frozen aside from some animations.

I can sometimes resolve it by moving the sims out of their house and back in again, but this problem crops up again within minutes.

This first occurred with CC, but occurs without it too.

The game is completely unplayable. My sims freeze usually within a minute.

Also please note - the sims never unfreeze. I've waited a while, but it doesn't happen at all - so it doesn't seem to be the same issue people had before with them unfreezing and the clock going back.

And all my Sims freeze simultaneously - not just one at a time.

[Posts merged by CM]

21 Replies

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  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    HI @quixoticies 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Grusgang's avatar
    Grusgang
    Rising Novice
    5 years ago

    I have the same problem as @quixoticies .

    I tried following the link you recommended.
    I choosed the same world, the same occupation. No problem, the sim could cook, he could do his task at work etc.
    Added ONLY my save file back, and the problem is back.
    I`m guessing the save is the problem?

  • CJustine910's avatar
    CJustine910
    5 years ago

    @quixoticiesOmg my game is doing this too and it’s so annoying. Even if I just try to press pause there’s such a lag.

    it also keeps resetting my aspiration progress. 

  • yellowglowz's avatar
    yellowglowz
    5 years ago
    @quixoticies I am having the same issues.

    My sim just stands there or sits there doing nothing for sim hours and hours. After almost every task my sim actually does complete, he would freeze for hours and hours. Resetting and fixing the game doesn't work.

    This started happening after I purchased and downloaded one of the packs (not sure which pack.)

    It's really making the game unplayable..
  • quixoticies's avatar
    quixoticies
    5 years ago

    Mine started after I purchased and downloaded Nifty Knitting, actually. Terrible way to get people to buy more packs ☹️

  • Rachelharris31's avatar
    Rachelharris31
    Seasoned Ace
    5 years ago

    Same as me I had to disable the pack I had 3 Sims stuck outside the showers in the oasis gym and freezing in front of sinks.

  • I followed the link you attached. The game was fixed up until I added my saves folder back into the game. I checked the game after adding each folder so I know it's something with my saves...

    I tried to clean up my saves folder a bit because there was almost 300 files in there so I kept the main save and the backups with .ver# 

    The freeze/lag is still there after doing all this. 😞

    Not sure what to try next...

  • @crinrict yes I tried another household on the same save and it’s working fine! So I guess it’s my household? Not sure what to do

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    I've merged a few threads together.

    Could everyone provide the following files to QA (as asked by Nick in this thread)

    • Config.log (found in your doc folder)
    • Your affected save game.
  • Hello, I have the same problem. I tried resetting the game to factory setting but still not working. 

  • Oh sorry, my sims are freezing at the task they are doing. They won't do the task i ask for them but everything else keeps moving (time & background). I tried reset my sims and they can do task just for second and they freeze. It happens in every household i play.

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