[XB] Game not fully saving, Saves show as autosave

So I have played on Xbox for years but last two days, saving each time is appearing as a ‘auto save’ instead of my usual named save. I aged sims up and it doesn’t save that just any builds that I do? I have tried several houses, aging isn’t working in save and cannot re-name an auto save with a chosen name. Cannot play properly as I lose progress. Anyone experiencing this on Xbox?

@indiecait and @Weavergirl87 I'll link the console troubleshooting steps here for you to see if anything here helps.

https://answers.ea.com/t5/Consoles/READ-FIRST-Console-Troubleshooting-Guide-and-Known-Issues-Patch/m-p/12363039#M19682

But as a first step you could try clearing locally saved data and then doing a data sync to sync up with the cloud. If you haven't done that before, when your game is not running just use the menu button (3 lines) on Sims 4 on your console home screen to go to Manage Game and Add-ons. On the next screen go to Saved Data. Open that and you'll see 2 sets of data, go for the smaller set of data next to your gamertag and select delete from console only at this stage. Then immediately load your game. You should see it doing a data sync during the loading process. Then see if that's made any difference for you.

If not then there's more advanced help in the steps above.

@simsplayer818  hi thanks for replying. Just tried to do the steps below but only data that is there is one that is with my username at 1.1gb and reserved space installed on internal storage at 1.0 gb, do you mean the reserved storage? Sorry just am confused . 

Thank you 

@indiecait No need to apologise, here's an image of mine attached (including the mortifying name that was picked for me when I got my first Xbox) so I would pick the first set next to my username and just choose delete from console, but not the reserved space.

It's usually a safe first step to take and can resolve a lot of problems. It should be retrieved during the data sync process once you load your game. It's always worked for me.

I wonder if the file size is causing a problem. Once you are in your game I'd clear some space. So I'd clear some items from your library, I keep mine almost empty and even deleted all the premade lots from it. I'd clear any excess Townies from Other Households too (I do this daily as more are generated regularly) and clear all inventories from previously played Sims and Households as well, I even clear fridges. I'm running the full game with all packs and my file size is considerably smaller. I run maximum 3 save games, right now I just have 2 saves. So cutting down on saved items may help. I find it makes a big difference. Watch out for stored photos too if you have any because on console that can cause problems as well.

@simsplayer818 Hi thanks again for the advice, I did what you suggested then managed to delete all lot of townies and cleared the library and fingers crossed, I just tried a quick game saved and closed and seems to have solved it! I am so grateful thank you. I hope the other people having the issue see this and it helps them. Thanks again 🙂 @Weavergirl87 

maybe try the above advice 🙂 

This is also happening to me i haven’t had any error codes, just slots changing to autosave and then not saving progress, always reloads to the same place. Its happened twice now, ive tried deleting local saves, clearing cache, nothing is working Im so fed up with it. Ive been gaming many years never experienced anything like this before, 8 years on sims 4 i am definitely not a novice 

@pamjay @simsplayer818  Unfortunately this has been short lived and now it’s gone back to the auto saved glitch ☹️ I had one evening where it worked and it’s reverted back. Even though space is reduced and I deleted it from console to sync again. It’s so frustrating! 

@indiecaitOh no how frustrating. How far did you get with your game before this happened again? Did you place any lots from the Gallery or Library or were you starting from scratch? How many file slots were you using?

I'm adding a link to Xbox Support here for you too as they can be really helpful if you get someone who knows The Sims. I've had some really insightful chats with them.
https://support.xbox.com/en-GB/contact-us

If you do speak to them, have your Xbox on so you can go through it with them. They will probably want to know about file sizes, etc.

@indiecait and @pamjay here's the bug template to copy, paste and fill in with your information. If you get the time it would be helpful to know more about your system and owned content. Thanks.

Product: The Sims 4

Platform:

Which language are you playing the game in? 

How often does the bug occur? 

What is your current game version number? consoles is currently 1.97.2.2300

What expansions, game packs, and stuff packs do you have installed? 

Steps: How can we find the bug ourselves? 

What happens when the bug occurs? 

What do you expect to see? 

Have you installed any customization with the game, e.g. Custom Content or Mods?

Did this issue appear after a specific patch or change you made to your system? 

Please describe the patch or change you made.