How am I supposed to play my game if the EA app doesn't support OS El Capitan?
I'm very disappointed... I've been playing The Sims since 2000. I don't ever recall any issue with not receiving gameplay upon purchase with any expansion packs, etc. Sims 4 in 2025... How is it that I spent so much money & time playing this game just to realise that it will "no longer be supported" next year? How is this okay? EA doesn't make it easy to ask questions directly to anyone on their website ... I can't even find any links to open a case, so I have to resort to asking the community if they have any answers to account for EA's obvious neglect & care for players. This game has been a kind of oasis to visit in the face of financial constraints, so I can't exactly just upgrade my tech to the latest model to avoid anything like this happening again - at least, until it's time to buy more again, & again.
What kind of ideas would be fair to implement compensation to this kind of level of injustice? I know I'm not the only one.
@chaogardenz If your Mac is from 2018, it can't be running El Capitan, which was superceded by Sierra in 2016. The specs in About This Mac should say something like MacBook Pro (15-inch, 2017), and again, any model from 2012 or newer, or any model running the standard version of Sims 4, should be able to install at least Catalina.
A 13-inch 2015 MacBook Pro could have a 2.7 GHz i5 processor and could have shipped with El Capitan, and it would run any OS up through Monterey (12.x). Here's a guide to installing a new version of macOS, along with links to the various versions starting with High Sierra (10.13):
