Forum Discussion

Avantbe's avatar
6 years ago

Alchemy store and other stores in Realm of Magic unattended

Everytime I visit the realm of magic and go to Casters Alley, one of the stores is closed and the vendor is just wandering around outside the store. There is no way to communicate with the vendor at all; there’s no option to click on them or talk to them. I’ve tried leaving and coming back another day, I’ve tried exiting my game and going back into it. The problem persists. My potion shop is always closed which prevents me from getting any potion ingredients and brewing potions. My sim wants to be a purveyor of potions so you can see how this would be a problem. 

1 Reply

  • PugLove888's avatar
    PugLove888
    Hero (Retired)
    6 years ago

    @Avantbe, yes I see in the 2nd picture what you mean by the vendor being outside his or her stall.  In the 1st picture it looks as if the stall on the very right has a vendor, and possibly the middle stall as well, although it is hard to see. 🤔

    I tested in my game and had no problem buying items from the magical vendors in the Realm.  Does this problem only happen with the one Sim or the one household. Have you tried it with others?  Have you tried it in a different Save Game file?🤔  It could be a glitch that just effects one Sim, or a household, or a save game file. 

    Are you playing on a console or on a PC or Mac?  If you are playing on a PC or Mac, do you happen to play with any Mods or Custom Content (CC) ? 🤔 Whenever EA releases a patch to the game there is always a chance that Mods and CC can become outdated.  😞  You will need to find any outdated CC or Mods and then replace them with updated versions that are updated to work with the most recent game patch, which came out on June 10th. 

    To find outdated Mods/CC and to find which ones are the culprit(s),  please do all of the following in order:

    1) Move the Mods Folder to your desktop

    2) Delete the  localthumbcache.package file in the game folder. (This is very important!) 🤨

    3) Fix you game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list.  Wait until Origin finishes repairing all your packs and not just the base game. Unless you have a Mac then it will just repair the base game.

    4) Now, when you turn on your game again, it will create a new mods folder that will be empty.  Check to see if your game is now working without mods/CC.

    5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly.  If you have a lot of items, you can try the 50/50 Method. 

    The CC creators will usually update the CC items and Mods after these updates, so when you find out which one is the culprit, you can get the updated version from whoever made that item of CC in the first place.  You should try these steps anytime you have problems in your game to rule out CC/Mods problems.  It is the responsibility of the Mods/CC creators to update their items anytime EA releases a patch/update, and it is the responsibility of the people who use Mods/CC to make sure they are using the most recent version, which in this case is a version that is compatible with the June 10th update. 

    After you replace all outdated Mods and CC items with the updated versions, you can then put the Mods folder back in the game.🙂

    If the steps listed above don't help your problem, or if you don't use Mods or CC then your problem might be something else, but we have to rule out any Mods/CC conflicts first! 😉

    Please update us on your situation! 😇