Okay, so after not getting any answers from this forum I tried the EA support via telephone.
Even though they were super nice and we tried stuff for over an hour we still couldn't get it to work.
However i figured it out eventually on my own.
So I am using Unitymedia as a Internetprovider and in their standard settings of their routers they have the following ports blocked.
18000, 18120, 18060, 27900, 28910 und 29900
So i had to find them in the advanced settings and open them and suddenly I could access the gallery.
Hope it might also help someone else witha similar problem.
All the best,
Chuliano
@wallisdj I could try to explain it as good as I can but you need to have access to the router of the network your computer is in. Otherwise this does not work. Also sometimes if you live for example in a student dorm you might need to ask a technician if these ports are closed on the central router for the dorm and if they could open it.
So depending on the provider the ports, that need to be opened might be different.
These are the ports you should try to open and check starting at which point it works, because maybe some ports you can leave closed.
TCP: 80; 443; 9960-9969; 1024-1124; 18000; 18120; 18060; 27900; 28910; 29900. UDP: 1024-1124; 18000; 29900.
To do so you should access your router over a browser (standardized it has the IP dress 192.168.0.1, if no-one changed it.). So type that IP into your browser.
On the page that pops up you should log into your router. You will need the admin account for this.
Once logged in you should try and google on which tab or menu you can find the option for closed ports for your special provider (as i said for unity media it is under the advanced options tab under port-filter).
Then you need to check if the above mentioned ports with the corresponding protocol (TCP or UDP) are in the list of blocked ports.
If you can find some of them take them out of the list (Thus opening the ports).
And if that was your initial problem sims 4 should be able to connect to the gallery when opening the game.
Hope I could help
Whenever I try to go to the gallery, it says “no internet connection, cannot connect”. However, I am able to be in online mode on origin and my internet works on my browser. I’ve also tried deleting the thumbcache and if it connects for the split second, my gallery only shows red X’s before disconnecting again.
@SweFilBookworm I merged your post with the master thread on this. Please see first post for suggestions.
@everyone that hasn't been able to solve the issue with the suggestions on the first page: Could you please all DM me (contains personal info, will forward to CM) the following file:
\Documents\Electronic Arts\The Sims 4\ConnectionStatus.txt
Thank you for merging me, here is the file.
EDIT by Crinrict: Remove file. Sorry, wasn't aware it contains personal info. Forwarded the info
