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crinrict's avatar
crinrict
Hero+
5 years ago

[ARCHIVED] Gallery Connection Troubleshooting/ Status: Online

This thread is to inform you of the current status of the gallery and also to give you some tips you can try if you can't access the gallery although it's supposed to be online. If you can't solve...
the gallery
ashpokemon1's avatar
ashpokemon1
4 years ago

@JonaO703

I have tried all of the options several times and it still doesn't work.

  • JonaO703's avatar
    JonaO703
    Hero
    4 years ago

    @ashpokemon1 I'm sorry you haven't been able to resolve this issue.  Have you tried the suggestion by @kreatora? 

    Open Origin, click the word Origin at the top of the page on the left and choose "Refresh/Reload page". Then launch the game from Origin and check the Gallery.

    • SimsLover92988's avatar
      SimsLover92988
      4 years ago

      I was hoping this would work for me, but it didn't.  I've exhausted all other possible options too.  Restarted router, turned off my firewall, ran game as administrator from both the game and from Origin.  Also plugged in a internet cable directly to my laptop instead of using wifi and nothing works for me.  I recently downloaded all my Sims 4 games to a new laptop about 2 months ago and haven't been able to connect since. ☹️

      • kreatora's avatar
        kreatora
        Hero (Retired)
        4 years ago
        @SimsLover92988

        I don't know if it will help you but you can try:
        Change DNS to Cloudflare
        Go to the "Control Panel",
        Enable the "Network and Sharing Center",
        From the menu on the left, select "Change network adapter settings",
        right-click on the icon of the network you are connecting to and run "Properties"
        now check "Internet Protocol Version 4 (TCP / IPv4)",
        turn on "Properties" (underneath),
        check "Use the following DNS server addresses:
        (before entering new data there, write down the DNS digital address that the computer is currently using if you want to restore it someday)
        and enter the preferred server 1.1.1.1 and the alternative 1.0.0.1
        confirm by clicking OK and restart the browser.

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