Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.72.28.1930
What expansions, game packs, and stuff packs do you have installed? All of them except SW:JourneytoBatuu and the kits
Steps: How can we find the bug ourselves? I don't know how....
What happens when the bug occurs? Freezes then says "could not connect"
What do you expect to see? A gallery connection
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Pre Eco Lifestyle Patch
I have tried all the troubleshooting steps to be able to connect to the in game gallery and none of them worked. I am out of ideas.
(CM: Edited to remove 'ConnectionStatus.text' to protect personal information contained within)
