Forum Discussion

crinrict's avatar
crinrict
Hero+
9 months ago
Solved

[ARCHIVED] Happy Home Login Event: Claimed items disappear

Problem I already claimed some of the rewards but when I started my game today, they were gone and I have to start over. I'm playing on a different computer now and I have to start over on tha...
gameplay issue
  • EA_Cade's avatar
    EA_Cade
    5 months ago

    Hey all, 

    This thread is being locked to help us track a potential issue impacting players after yesterday's base game update. 

    If you've lost access to the Happy At Home Login Event items, please use this [PS/XB] Happy Login Rewards removed (Patch 1.99) thread going forward. 

    Thanks!

NightmareMoon61's avatar
NightmareMoon61
9 months ago

So, apparently, the "Daily Rewards" are linked to the COMPUTER not the ACCOUNT.

My mom and I share an EA account, and she logged in on her computer yesterday to play a little. She told me about how she apparently got a new dartboard (she's not in the online community so she has no idea about the "daily rewards".) I log in today on my computer to play, and, having forgotten to launch in offline mode, I get the popup to claim the reward. I figure, ah why not, I'm already here anyway, and go to claim what I think will be the necklace, but I get the dartboard...again.

So you're telling me, that these LIMITED TIME AVAILABLE ITEMS are not saved to an EA account, but to the INDIVIDUAL COMPUTERS?! That if I or my mother need to replace our PCs for whatever reason, we will LOSE these, again, LIMITED TIME ONLY THINGS?! This is not okay, I've had to replace my computer twice in the Sims 4's lifetime, and may need to do so again soon, but I will lose access to content I own if that happens.

EA, you need fix this NOW.

PublicIDisWrong's avatar
PublicIDisWrong
9 months ago

Since the EA app is completely broken for my mac, I am using other systems running windows to log into the sims 4. Nothing works quite as well as running the sims natively though, so I haven't settled on a new solution. Because if this, I discovered that the login event doesn't credit logins on other systems despite using the same EA account. Until the EA app is fixed on MacOS, I can't guarantee which system I will be logging in on, so please adjust how you are crediting login for the login event.

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