Forum Discussion

AshlynGaming33's avatar
5 months ago

Black screen randomly crashing computer

After opening my game and playing for a few minutes, my computer keeps just going to a black screen. It doesn't happen on any other games and I tested in both CAS and in an old save. Alt f4 doesn't work or trying to reload my graphics card. I have tried repairing it as well. 

1 Reply

  • Hi AshlynGaming33 

    Please post in PC tech for general crashing issues/black screens

    The Sims 4 Technical Issues - PC | EA Forums 

    Afaik, there's an issue with black screens on certain HP models. 

    Make sure to include you Computer's DxDiag when posting there.

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post