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BagsofChlo's avatar
BagsofChlo
Newcomer
21 hours ago

Can load into game and choose a word but can't load households

I was playing sims and got kicked off the game so I just simply reloaded it however now it will load into a game and I can choose a world to play in but when I select a family and it shows the loading screen then error 124:57d8944b:45f4f002 and to reload the game, I have tried this multiple times including restarting my Mac and nothings changed. I tried to place a household out the gallery and play that instead but it just did the same thing. I also did the repair button on EA before loading but again no change. How can I fix this?

error code

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    13 hours ago

    BagsofChlo​  If you use any mods or custom content, please remove the Mods folder and delete localthumbcache.package, then try again to play.

    If that doesn't help, please open Documents > Electronic Arts > The Sims 4 and delete any lastexception files you see.  Try again to load your main household, and if it doesn't work, look for a new lastexception.  If you find one, open the file, copy its text, and paste it into a reply here.

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