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svihulka's avatar
svihulka
1 year ago

Cannot access Mt. Komorebi after 05/28/2024 update

Hello, just after the update, I cannot access Mt. Komorebi (any lot there). The screen freezes at infinite loading. Yesterday, it worked normally. I do not use any mods. If I create a new save, it w...
gameplay issue
crinrict's avatar
crinrict
Hero+
1 year ago
@svihulka

Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

Best is to delete the ones you have, then trigger the error and check if new ones are created.

If that is the case, please upload them to a new post in this thread.

Please either create a .rar file to upload or copy/paste the content into your post.

Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting.
svihulka's avatar
svihulka
1 year ago

After deleting all LastException files and triggering the error again, no new file appeared. I enclose the last one from yesterday. Hope it will help to solve the problem. Thank you.

  • crinrict's avatar
    crinrict
    Hero+
    1 year ago
    @svihulka If you don't get a new LE after deleting, then that one is probably related to something else.

    Do you have this issue on a specific save only or also if you start a new one for testing purposes (close down the game before trying a new save).
    • svihulka's avatar
      svihulka
      1 year ago

      This issue occurs on my main save and also on a backup save of the same game. When I try a new save (new game), it works without this issue. But I want to continue playing with my family...

      • crinrict's avatar
        crinrict
        Hero+
        1 year ago
        @svihulka

        Would you be willing to share your save with me ?

        If so, please zip your saves folder and upload it somewhere like dropbox, googledrive or OneDrive and PM me the link.

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