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ConniFriscia's avatar
ConniFriscia
7 years ago

Cannot Download or Install sims 4 holiday pack

I ordered free holiday pack and it shows in origins I have a pack to install but when I click on it nothing happens. the only option is quit or play when I load up sims 4 it says download the sims holiday pack to use .. there is nowhere to download it.no other options.

gameplay issue

3 Replies

  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago
    Fully exit out of the game and Origin. - If exiting Origin isn't working, open Task manager (Ctrl-Shift-Esc) search for a file called ts4.exe. Click on it and select end process.

    Restart the computer and try again to see if Origin automatically starts downloading any free and/or owned content.

    If not, try downloading the content manually -
    Click the More tab (it's a little under the Play button) Select either Expansions Packs, Game Packs or Stuff Packs, and if any of them are showing as uninstalled, click the Install button.
  • ConniFriscia's avatar
    ConniFriscia
    7 years ago

    I have tried opening and closing Origin. And Restarting my computer. . Will not download. Sims 4 says origins is downloading pack but Origin will not download it. Just says its available to download still but when I click on Arrow or go in "more" like you  suggested it still will not download. Seems like it is issue with Origin.

  • 172e3cda0034987's avatar
    172e3cda0034987
    7 years ago
    I was wondering about that. You might try uninstalling/reinstalling Origin.
    https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    You don't loose any Sims 4 files, as they are installed in different folders. If you are concerned about this copy the Sims 4 folder to a USB key.

    I've had issues with Origin in the past, and when it doesn't like downloading Game Content or updates. I uninstall/reinstall that seems to help. It's like resetting Origin.

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