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13 Replies
- @BeeTheCactus Is this with or without mods ?
Both. I have removed all of my mods and repaired the game and still the same outcome.
Try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Repair the game
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry.
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.
- @crinrict I'm not the OP but I'm having the same issue and I did all the things you've recommended. Even in the brand new save, after multiple repairs and deleting the cache folders... even in the new save I can't click on Sims or objects.
- @chocolatemuscle What platform are you playing on ?
I too, still have the issue.
- @BeeTheCactus
Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?
Best is to delete the ones you have, then trigger the error and check if new ones are created.
If that is the case, please upload them to a new post in this thread.
Please either create a .rar file to upload or copy/paste the content into your post.
Deleting the file won't fix your issue. Uploading the file is meant for troubleshooting. I don’t have any
I was having the same issue and followed the instructions. Seems to have fixed it in the new save for me
Hi @Duostar84
You can now start to copy back things from Documents\Electronic Arts\The Sims 4_Old to the new Documents\Electronic Arts\The Sims 4 folder that was created.
First only copy (I suggest to copy so you can go back in case anything goes wrong along the way) the content of the folder Saves (these are your save games). If you are prompted if want to overwrite a save, decide if you want to keep that testing save you just made or not. If not, just overwrite if, if you want to keep it, rename the save to a different number that isn't taken.
Test just your save game with nothing else added back. If that works, you can start copying back the rest. If not, check back.
You will need the following folders
- Tray (your households and lots you have saved to library)- Custom Music (if you added any)
- Screenshots (if you've taken any)
- Videos (if you've taken any)
- ConfigOverride (if you made any although I recommend redoing those)
- Options(.ini) (although I recommend to just redo your settings in the game)
Now test again. If that still works, you can put back your mods. Put them back in groups and make sure they are still compatible with the game.
All other files are recreated and not needed.-------------
I don't have any other suggestions if it's not working.
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