cannot save builds to gallery or library

I had this happening, I ended up having to completely uninstall then create a new login on my laptop and reinstall. I asked for advice and it came back that it could be confused due to having files in more than one location but this worked anyway

same

Since the beginning of the year a lot of my saves in library has been X'd out and says they are corrupt but I cannot delete them because the delete button is greyed out. Sometimes my game will not save either and I lose hours of play time. Maybe my issue is related to your issue. 😊

My EA app says my internet connection is bad and try again but my internet is in "excellent" download. This has been happening to me for the last 12 months off and on. Each update seems to get worse. I have contacted my internet provider and everything is good so it has to be the app/game. I hope you get answers because maybe it can help me with all my issues I am getting too. 

Sif_Savage​  Is that in a different language?  I ask because this is a known issue, but the particular error message is a little different in English:

[GALLERY] 'Timed Out' error when saving lot to Library but does upload | EA Forums - 13101878

If that's your issue, please use that thread.

I can't save builds to the gallery or library. I don't have mods at all in my game. I get a message that says my "save time has lapsed. Check internet connection (which is fine), or try again in a few minutes. This has been happening since the last update.

fluffysimster​  What happens when you try to save to the Gallery or your library?  Please post a screenshot of any error message you get.  And let me know whether you can save a default EA build to your library, just as a test.