Forum Discussion

Mateoski06's avatar
Mateoski06
9 years ago
Solved

Can't log into Gallery App

I can log into Origin just fine, and I can log into the Gallery on my computer just fine, but I can't for some reason log into the Gallery App on my phone. I even reset my password too and that doesn't do anything.

Anyone else have a solution for this?

gameplay issue
  • druidtiefling's avatar
    druidtiefling
    9 years ago
    Okay so after some trial and error and some help I figured out. The app has issues with special characters. In my case the &. After changing my passwords to just uppercase, lowercase numbers and letters, it worked fine. So if you are currently having this issue and have a special characters in your password, to use the app you will have to update.

    Also EA you should really update your app to accept special characters as its just a safer when it comes to passwords.

18 Replies

Show More
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    Hi @druidtiefling,

    Do you have another device where you could try to install the app and log in? Also, if you have another account, could you try to log in with it in the same device where you are having issues?

    -Mai

  • druidtiefling's avatar
    druidtiefling
    9 years ago

    I unfortunately don't have another device to try it on nor another EA account. 

  • druidtiefling's avatar
    druidtiefling
    9 years ago
    So I have tried signing in on three different devices and still nothing. All were android. My husband was able to sign in no problem.
  • druidtiefling's avatar
    druidtiefling
    9 years ago
    Okay so after some trial and error and some help I figured out. The app has issues with special characters. In my case the &. After changing my passwords to just uppercase, lowercase numbers and letters, it worked fine. So if you are currently having this issue and have a special characters in your password, to use the app you will have to update.

    Also EA you should really update your app to accept special characters as its just a safer when it comes to passwords.
  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    Hi @druidtiefling,

    Thanks for letting us know how you fixed the issue, and sorry for the inconvenience. I'll forward your feedback, thanks again!

    -Mai

  • Reame33's avatar
    Reame33
    Rising Traveler
    7 years ago

    You will forward feedback? is 2019 and it still not works :D i have still that isue.

About The Sims 4 Gameplay Questions & Issues

Get help and answers to your gameplay questions and issues in The Sims 4.21,502 PostsLatest Activity: 45 seconds ago