Forum Discussion

naythenerd's avatar
4 days ago

Can't open The sims 4 game again due to new update

I'm having trouble getting the app to open and work when I click on the game it acts like it's about to load then just snaps out again and I really don't know what to do I took all the mods out I clear the thumbcache, I just feel defeated with this game atp.

5 Replies

  • Hi naythenerd​ 

    could you explain what you mean by snaps out again ? Are you booted back to the map ? Does the game crash ?

    When does it do this ? When you load a save or the main menu ?

    Did you move out your entire mods folder/try a fresh user folder ?

  • Fann91's avatar
    Fann91
    Rising Newcomer
    3 days ago

    Hi, I had the same issue, and restarting my computer helped. 

  • When I first opened the game it was fine and everything was loading it was when I got out the game and went back press play it wouldn't let me back in it just crashes when I press play I tried moving all my mods out and use a new folder but it still doesn't work, it only started crashing after the first it fully loaded.

  • crinrict's avatar
    crinrict
    Hero+
    3 days ago

    Hi naythenerd​ 

    did you try a new save when you tested the new folder ?

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R

    - Type: DxDiag

    - Click on Save all Information.

    - Attach the Text File to your post

  • I was able to do the DxDiag thing but EA only allows me to attach links and not files