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claraaa_jrn's avatar
claraaa_jrn
Rising Newcomer
1 month ago

can't play with households

Hello, I would like to report some bugs. First, the most annoying one : when I select an household to play with, the loading screen is there, and when it's done, I'm just back on the map, as if I didn't select the household. The second is that when I save an household in my library, it actually isn't. Can't find them back. Also, both of those bugs are linked : I tried to create a new family to play with, and it literally disapeared, as if it never existed, when I made them move in a house, and clicked on play. Third bug : I haven't been able to go to the gallery for years, as the loading goes on forever. Literally. I could wait for an hour, it still wouldn't  be done. 

   For all of those problems I'm talking about, I tried a countless amount of times, redo it, restart the game, restart the computer. During days. That turned into weeks. More all the bugs I listed above. 

  Please someone help find a solution because I can't play with my game at all anymore. 

error code
live mode
pc

2 Replies

  • crinrict's avatar
    crinrict
    Hero+
    1 month ago

    Could you please provide the following information

    • Are you using mods/cc in your game ? Please remove them and test without them if you do.
    • Please also provide any LastException/LastCrash files in your documents folder. Upload them to either google or oneDrive and post the link here.
    • What error code/messsage are you getting ?
    • Are you using controlled folder access from the defender or any other security software that could be blocking your game: 

      https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html 

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