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zappnickel's avatar
zappnickel
New Novice
2 years ago
Solved

Can't talk to other sims since 7/23/2024 update

I stupidly chose to update my game yesterday, and now my Sim cannot talk to any other sims. I can introduce myself to other sims, but it doesn't register as it being successful. When I click on the sim to try to continue to socialize, nothing happens. I can "talk" to children or other people in my household, but it does nothing for their relationship and they never show up as a Sim you know in the relationship panel. I've removed ALL mods completely from my mods folder, I've repaired the game, cleared the cache. It happens in new households, old saves, pre-existing households. I cannot seem to figure out what's broken.

  • @zappnickel  Please test in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see whether the sims can talk to each other.

    If the new save is fine, try an existing save, moved to the new folder, still with no mods or custom content.

10 Replies

  • @zappnickel  Please test in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see whether the sims can talk to each other.

    If the new save is fine, try an existing save, moved to the new folder, still with no mods or custom content.

  • zappnickel's avatar
    zappnickel
    New Novice
    2 years ago

    Thank you~ That worked wonders! It's crazy we have to do things like this, but I'm glad you knew and was willing to help!

  • Went completely gone after Mondays update. No new friends or acquaintances appear there. I can only see sims my sim has some sort of romantic relationship with. 

  • allygg1244's avatar
    allygg1244
    2 years ago

    I need help with my sims' relationships. Unless theres romantic relationships involved, I cant see any of my sims' relationships such as friends, enemies and family members. When I interact with said sims, its still normal but doesn't pop up in the relationship bar. Please let me know if anyone can help me out!

  • Ambyykitty's avatar
    Ambyykitty
    2 years ago

    after it works then what how am i supposed to get the game working like normal with my saves and cc? the game no longer opens it just stops responding everytime i open it

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Ambyykitty  If the game works as normal with none of your user content (saves, cc, etc.), but does not work once you've added those files back in, then the problem is those files.  Start with your mods and custom content; here's a list of known broken mods after this patch:

    https://answers.ea.com/t5/Mods-CC-Issues/Broken-Obsolete-and-Updated-Sims-4-Mods-1-108-July-23-2024-Game/td-p/13891143

    Anything not on the list, you'll need to test yourself.  Use the 50/50 method if you have a lot of files to go through.

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

    Once you've done that, you can transfer the contents of saves, Tray (saved households and builds), Screenshots and Recorded Videos if you care about those, plus the UserSetting.ini file for the login rewards.  The rest can be discarded.

  • allygg1244's avatar
    allygg1244
    2 years ago

    Wait sorry I am a little confused with the tut, so even if the new file works, how is it gaurenteed that it'll work once i put the existing folder back? Also, where do I put my saved folder after remving it from documents?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @allygg1244  You're not putting any existing folder back.  You're transferring some files from the old Sims 4 folder to the new one.

    The order of operations is this, from the beginning:

    • Move the existing Sims 4 folder out of Documents > Electronic Arts and onto your desktop
    • Launch the game, which creates a new Sims 4 folder
    • Test in the new save
    • IF the new save is fine, test your mods and custom content, and only those files (and only some at a time), in the new folder
    • Update or discard any mods or cc that cause problems
    • Copy the contents—just the files, not the folders they're in—of saves, Tray, etc. from the old Sims 4 folder to the new one

    If you're still confused, please start the process and see where you get, then describe the step that's a problem and why.