Cats and Dogs Missing PC DVD ROM
Complaint: I want to purchase Cats & Dogs DVD ROM. I found it on E-Bay with the correct packaging, only to find out after purchase that the DVD ROM has been removed by Origin at source. What is going...
Forum Discussion
Thank You for the response. The retailer when I questioned them about the missing disc, said they had been told that EA had removed the disc. I gone back to the retailer and quoted your previous answer. I don't think I am going to get anywhere. Also it seems that people that bought the same DVD ROM disc boxes, from various sellers on Amazon have had the same issues as myself. This seems to be a widespread problem, which does not appear to down to distributor. Logic seems to imply that the PC DVD ROMS were removed or not inserted at the point of manufacture and/or packaging. I just find it strange. Anyway no one wants to take responsibility for this mess.
Thank You but not pacified at all. Just feel like the pig in the middle.
EA_Mai
EA Staff
EA StaffHi again @Modemsoft,
I understand this situation can be frustrating, and I'm sorry you found yourself in it.
However, as I was trying to explain, it's not something we can help you with as retailers are the ones responsible for taking care of this. That box should have a disc in it, as it does not and if the retailer received it like this, they would need to contact their distributor for assistance.
-Mai
Hello Again, This is the reply from the retailer.
We can only assume that the respresentive you spoke to did not have the full details of this product. EA have confirmed to us that these are a code in the box only and no disc have been manufactured for this title.Kind Regards,
ShopTo Support (The Retailer)Can you confirm the above ? If so why has EA sent out DVD Boxes stating PC DVD ROM included ? I would consider this to be misleading advertising on EA's part, as there has been no mention that these DVD Boxes are PC Download Code only !!!
Please see my previous reply on this.
