WE WANT ANSWERS!! SIMS TEAM!! WE MATTER!
I'm sorry but I'm appalled that there has been no response.
I've never known a company shut customers out of their own purchase and ignore their duty of care to disabled customers. I find the silence to be almost hostile as if we are speaking out of turn or stirring the pot.
Can disabled players be acknowledged please? I don't expect a public statement admitting what has been done wrong, I'm just asking for some dialogue here. Some explanation of when this will be fixed. I find new bugs every day. Even the enlarged pointer isn't functional, it won't grab. My hands aren't steady enough to use it as you need to use pinpoint precision. I can't physically do that. It took me way longer than it should just to delete a flowerbed the other day I was close to tears.
This was my most expensive entertainment purchase and it costs a lot to be disabled. It's taken me years, I have about 55 add-ons. I can't throw that money down the drain. I'd take a break but I only just got it working again after months of crashing.
Can someone please reply with details of the planned way forward and just let us know we are seen, at the very least? 4 weeks of non engagement is just too long, especially for the disabled. I didn't actually think it was allowed. In my former government career it was law actually to respond before 5 days and settle the matter within 28 days. I used to be responsible for diversity, equal opportunities and accessibility for over a hundred staff members, including carrying out occupational health assessments on workstations and I would never let a situation like this go on without discussions taking place and giving some reassurance. I'm not saying I demand you make this game accessible to me now, I'm saying the changes have caused too many faults and complex processes and it needs to be resolved. I've said the same thing on the relevant thread since day one and on the discussion thread too but with no responses to any of us actually.
Thank you for starting this thread. I really feel that disabled players are being ignored, ironically, at the same time that The Sims 4 is being praised for it's inclusivity.
EA states:
"EA’s Accessibility Team aims to lessen the gap between capability and disability by breaking down barriers that prevent play."
Players are informing EA that the new controls are preventing them from playing due to their disability.
I would also like to ask whether there are any Accessibility Resources for The Sims 4?
https://www.ea.com/able/resources
I think most of the consumer frustration stems from the lack of communication. There has been no response or acknowledgement to the overwhelmingly negative feed back and I find that really unprofessional.
Hi, Sims Team!
I understand that you’re not allowed to make promises on the forums until the code is certain to drop. But I think it would help a lot if you followed up to say that you’ve seen the thread, you’re sorry to hear the new controls have had this effect, and that it’s being discussed internally.
(Also, while this doesn’t affect me personally, as a PC player whose main issue is bad eyesight, I winced at the description of someone’s hands cramping into claws. OWWWWW!!!!!!)
Please consider updating the controls, or adding more accessibility features so they’re not as difficult for our differently-abled console players to use.
